IMA Urgent Care - Shrewsbury Reviews Summary

Staff and Service Quality

Pros:

• "This place is phenomenal, and the staff is always attentive and willing to get you better and on your way as quickly as possible."
• "Dr. Nafisa Bhoori is skillful, patient, attentive to our concerns."
• "The office is very clean and well maintained and the staff are friendly and efficient."
• "The entire staff is very nice, caring, always smiling which brings a good atmosphere for patients."
• "The interactions that I had with everyone, from the front desk to the nurse who checked my vitals, and Colleen, were all very positive."
• "The staff is friendly and helpful and knowledgeable, always taking care to be considerate and supportive."
• "Everyone treated me with kindness and respect."

Cons:

• "Waited over an hour for a cardiogram. No one ever came in the room and told me there would be a delay."
• "I’ve been feeling miserable and had to wait over an hour in the waiting room."
• "Unfortunately, I had to change my 5 star rating to 1 star."
• "I wasted 2 hours of my day off here. They have no idea what they are doing. Stay away at all costs."
• "If I could give this dump a zero I would. Even check in was horrible."
• "They refused to see me when I was extremely sick in their waiting room because I wouldn’t fill out every last detail of my new patient paperwork when I could barely keep my head up."
• "Due to this inconvenience, I will no longer be coming to IMA."

Medical Care and Expertise

Pros:

• "Dr. Soliman was amazing! He had excellent bedside manner, listened to everything I had to say, was very thorough in his exam and provided me with a great plan to make sure I got the care I needed."
• "Dr. McCoy was efficient, calmed any fears and gave me clear directions on ways to reduce my swelling and feel just feel 'better'."
• "Dr. Bhoori gave me the best care and told me all I needed to begin to heal."
• "A patient with developmental delays was cared for with patience and understanding."
• "Dr. Bhoori is kind and compassionate, has a good sense of humor and obviously knows her stuff."
• "Dr. Bhoori, who I have had the pleasure of seeing many times previously, promptly ran a few tests, I was diagnosed, given a plan for treatment and on my way."
• "Dr. Bhoori is the best. She always takes the time for her patient and answers all questions and make you feel better fast!!!"

Cons:

• "Do not go here. My right leg was amputated because of misdiagnosis."
• "When the doctor came in she had no idea what to do. Said a x-ray won't show a hernia or mesh but it definitely does."
• "I will no longer be going here due to the billing department."

Facility and Accessibility

Pros:

• "This facility is the best, I was leaving for vacation the next day and had strep throat."
• "The waiting room and exam room was spotless and well equipped."
• "The facility is very organized and clean."
• "As soon as I walked in it was so clean."
• "Clean office - super fast service."
• "Everything was super clean and easy, great service."
• "Walking in, I instantly noticed how clean the facility was."

Cons:

• "The only thing was the wait time, but the hospital likely would have been worse."