AFC Urgent Care Williamstown Reviews Summary

Staff and Service

Pros:

• "Everyone is so friendly, service is quick, diagnosis is always accurate and everyone in the office genuinely cares!"
• "The staff were very personable and friendly while maintaining gracious professionalism!"
• "All the workers from the front desk to in the back room were very welcoming and kind and were prompt with it all."
• "Medical staff is thorough, understanding, they listen intently and are very caring."
• "Reception Desk kind and efficient."
• "They get you checked in FAST."
• "Everyone was very kind and having the Online Appointment is awesome because everything is quick!"

Cons:

• "Dont even bother with online check in."
• "The doctor never listened to my chest."
• "Dr. Ballaro saw my husband. He was super unprofessional and has a lack of knowledge."
• "The receptionist was horrible. She was on her phone on Snapchat the entire time."
• "The nurse practitioner on the other hand had a mental breakdown because I forgot to list a medication that I am presently taking."
• "The most incompetent receptionist in medical history."
• "The woman on the phone was very rude."

Facility and Efficiency

Pros:

• "The paperwork was pleasantly light for a new patient too, a big plus when you're alone with a throbbing thumb."
• "Came in for a Covid test, was seen very quickly and efficiently."
• "The team here is STELLAR!"
• "Facility was very clean."
• "I am thankful to have a good place close by."
• "The facility is clean."
• "It is impeccably clean and well equipped."

Cons:

• "Absolutely horrible. Went in and waited 2.5 hours for a covid test needed for travel reasons. When brought back the nurse was nasty and rough."
• "They wait to be seen is an outrage. 1 hour or more for a covid test!"
• "So a waste of money to be admitted for something they cannot even admit for but yet I was allowed to be seen."
• "I've been to the drive thru covod test spots paperwork and all 15- 20mins....so plz explain to me why I wait for a hour 15 mins and still did not get tested."
• "However, the physician after 15 mins of me giving my systoms, tells me that he thinks I have a brain tumor but not to worry because it's not cancerous."
• "Worst staff ever they sit around and do nothing."
• "We have been waiting here for over two hours."

Professionalism and Care

Pros:

• "I definitely will be here more often when I need to because it’s near home."
• "I'm very happy and thankful I came to the this urgent care tonight."
• "I highly recommend AFC urgent Care if Williamstown."
• "Would go back here and recommend to others."
• "I highly recommend this urgent care if you want excellent care I will come here instead of going to the hospital."
• "Their customer service and care were exceptional."
• "Everyone, from the front desk to the medical team, was caring and efficient."

Cons:

• "If you want good medical attention, go somewhere else!!!!"
• "Why not tell us that immediately? Very disappointing."
• "5 months and still no refund that was promised."
• "He clearly misdiagnosed me. He sent me home with nothing. I felt like I was robbed out of $50."
• "They didnt even check and had me fill it out again."
• "Worst experience ever! The level of unprofessionalism is beyond anything I’ve encountered."
• "Have ins and was told that my urgent care co pay was $20 then said wait no, it's going to be $106 to meet my deductible."