Atlantic Health Urgent Care at Edison Reviews Summary

Cleanliness

Pros:

• "Very clean, friendly and professional environment."
• "Place is very clean and the staff is friendly."
• "The reception area is clean."
• "The interior environment was thoroughly clean."
• "Facility is very clean."
• "Space is incredibly clean."
• "The office is always clean and so are the rooms."

Cons:

• "This place is horrible. They want to you to fill out ur information electronically and on paper after you already did in person."

Staff and Service

Pros:

• "Amazing clinic. No wait and the entire staff was incredibly helpful."
• "Highly recommend for any medical needs."
• "The staff was really nice."
• "From the girls at the desk to the doctor, the staff was amazing."
• "Everyone from the front desk to the nurses to the doctors were very kind and patient answered all of my questions and were very efficient."
• "Professional, caring staff."
• "Staff was incredibly kind, helpful, quick to assist, professional, patient and caring."

Cons:

• "Worst customer service experience."
• "The Front desk girls are Rude!"
• "Receptionists are rude and inhuman."
• "They lady at the front was really rude !!!"
• "The counter lady was so nasty to me i could not stand to stay there."
• "Staff was not pleasant or understanding."
• "The rudest lady ever at the front desk."

Wait Times

Pros:

• "Went back for more treatment. Same excellent service! Wait was about 5 minutes."
• "They called me in 9 minutes so kudos on that turn around time to give me my positive Covid rapid test result."
• "I was in and out!"
• "I walked in and was told to go to room 3! I was out of the office with an Rx in fifteen minutes."
• "I had no waiting period, I was seen right away."
• "I was very fortunate to not have a wait. I was seen immediately."
• "Walked in and was seen within 15 minutes."

Cons:

• "I’m waiting now 72 hours for a PCR test result for travel."
• "I waited till 9:00, went back in they told me I still had one more person in front of me?"
• "Time I had to wait 5 hours by the time they got to me."
• "I have been here waiting 1 hour!"
• "I waited in the patient room for 45-50 minutes after the nurse came to see me."
• "Ironic they named this place 'immediate care'. Only been here twice and both times, it was over a 2 hour wait."
• "I waited 2 hours for something that took 5 minutes."

Medical Care and Expertise

Pros:

• "On duty doctor reviewed the patient situation and helped with necessary medications for recovery."
• "The doctor looked at my itchy area and ordered a cream for me."
• "Doctor was very kind and attentive. Great service!"
• "Patricia Okorie who was the Nurse Practitioner who saw me was terrific."
• "The Nurse Practitioner in the gold Crocs listened and prescribed the exact medication my primary doctor does."
• "Doctor Naasiya Johnson, took good care of me and answered all my questions and concerns."
• "The nurse practitioner, Naasiya Johnson, I saw was phenomenal."

Cons:

• "What doctor refuses to give a woman that’s 10 weeks pregnant service and cannot prescribe them ANYTHING?"
• "I didn't get a definitive diagnosis but she ruled out an infection."
• "I can’t believe I saw not real doctors but nurse practitioners twice."
• "If she can't handle the patient load, maybe it's time to hire another NP to share the responsibility."
• "I talked to the front desk and told them that the reason for my visit was to get a couple of stitches just over my eyebrow, after they checked me in and waited for 4 1/2 hours the doctor came in to see me and told me that they didn't do facial stitches in this place."
• "Both times I was turned away."
• "Don't go there. Yes - you don't have to wait long time for the doctor - but so what- if they don't check properly your medical issue and are unable to answer your questions."

Communication and Follow-Up

Pros:

• "This doctor is amazing. He gives you exactly what is required and takes the extra step of calling you with your results and to see how you're doing."
• "The results are delivered with in no time with expert advice."
• "I can’t even express my gratitude for the fast and quality service."
• "Everyone here has an incredible holier-than-thou attitude."

Cons:

• "Never called. So I called on Wednesday and they stated it is still not ready yet."
• "THEY NEVER ANSWER THE PHONE!!!"
• "Poor communication…. They never pickup phone… so now I have to drive and ask for my test result."
• "They scheduled a virtual visit and no one would show up."
• "Now I’m calling to see if my test results came in but no one will pick up to my 10 phone calls."
• "I called 4 times before arriving. No one picked up."
• "Been here 3 times and dealt with nobody ever answering the phone."