Carbon Health Urgent Care Marlboro - Englishtown Reviews Summary

Customer Service

Pros:

• "Staff is friendly and helpful."
• "The receptionist seemed annoyed that I wanted to pay in cash."
• "Everyone employed here is extremely pleasant and more than helpful."
• "Receptionist was pleasant and efficient."
• "The staff , while they may be busy, are kind, professional and courteous."
• "The front desk staff are friendly and helpful."
• "The front office desk receptionists are very pleasant."

Cons:

• "The woman than told me that I would not be seeing a provider at all, even though I was extremely ill."
• "I was waiting in the car for 2 hours just because they have incompetent people working for them."
• "The receptionist asked why I was there. Then went to the back and came back informing us that the doctor said I would have to go to the emergency room because they were closing in 15 minutes."
• "I called to ask if they were taking walk-ins and they said sure come on in. I arrive 10 minutes later and the agitated woman with an attitude at the desk now says they aren't taking walk-ins and sends me away."
• "No respect for people’s time."
• "I didn’t catch her name but she was rude and nasty."
• "You tell my wife and daughter there is nothing you can do for them because I don't have the card with me? rude rude rude."

Cleanliness

Pros:

• "This place is very clean!"
• "Facility is always so well kept & spotless."
• "The office was super clean!!"
• "The facility was immaculate."
• "The place is sparkle clean."
• "The facility was pristine and well equipped."
• "The office is spotless."

Cons:

• "They either lost the sample or destroyed it and now I will never know what made me sick."

Professionalism

Pros:

• "I had all my concerns addressed by professional, knowledgeable, and compassionate staff."
• "Very thorough & very professional."
• "The doctor, her assistants and receptionist are all very efficient and welcoming."
• "The doctor took her time listening and was very caring and compassionate."
• "The staff was really amazing showing care and empathy towards my needs."
• "The medical staff is attentive, listens to your needs, and explains everything clearly."
• "Staff & Dr was wonderful & I was given a good examination & proper meds needed to get well."

Cons:

• "Complete lack of compassion for a child in pain or desire to help."
• "Very unprofessional and rude this young intern Dr was she was the worst Dr I have ever seen in all my years."
• "Horrible! Doctor did not complete a simple physical form correctly."
• "I was so upset from one person that was so rude to me."
• "Even after proving that her employees and colleagues are not doing their job she would not accept the criticism."
• "I wanted to share my experience regarding a recent interaction I had over the phone while discussing blood work... I found the individual I spoke with to be quite rude."
• "Turned away a child in pain because they were 'too busy and had appointments' while the waiting room was completely empty."

Efficiency

Pros:

• "They checked us in within minutes and even moved my appointment up by 15 minutes."
• "They do their best to accommodate walk-in visits with minimal wait time."
• "I was brought back in less than 10 minutes."
• "Within minutes I was ushered into the back."
• "My appointment was honored & I waited for 2 minutes."
• "I was taken in to the exam room, seen immediately by a wonderful nurse, then immediately by a wonderful doctor and out of there in less than 10 minutes!"
• "The wait time was under 10 minutes."