CityMD Lake Grove Urgent Care - Long Island Reviews Summary

Customer Service

Pros:

• "The gentleman at front counter was genuinely helpful when it came to some of the tablet stuff when something didn’t work."
• "The manager Tamara went out of her way to resolve an insurance/lab mix up."
• "The office girls were also very helpful in assisting me with the aftercare I'm going to need."
• "The person who brought me in, I believe his name is John, was so kind and professional."
• "Had a medical emergency and reception staff put me at ease and very helpful."
• "I was greeted immediately by Garret Tate, he helped me sign in and was extremely attentive to my son who’s as injured."
• "The staff were all so welcoming and friendly."

Cons:

• "The bearded guy at the front desk was a total D**k along with the girl sitting next to him. Both were rude and said they'll schedule my imaging when they 'get around to it' in a nasty tone."
• "He was as ignorant and unprofessional as his low-level subordinates."
• "The girls at the front desk were completely unaware of their surroundings."
• "It's the front desk. All the people working there look and act like they hate their jobs."
• "Showed up at 5:01pm when closing was 5:00pm... Knocked on door and workers looked up but ignored us and laughed."
• "Extremely rude front desk... The girl was so rude and screamed out 'this is not a public bathroom.'"
• "Also the receptionist could’ve been more professional she was rude & you could tell she hates her job."

Cleanliness

Pros:

• "Very clean and professional operation."
• "The facility was clean and the front desk person was helpful and kind."
• "This place is very clean and organized with look and care."
• "First, it is spotless! Beautifully kept and a nice feeling walking into a clean healthcare facility."
• "Our family uses and likes City MD... The Lake Grove City MD is by far the best."
• "Place is spotless and doctors are very knowledgeable."
• "I've been there a few times and doctors seem knowledgable (I can't really judge since I am not a doctor). But what really set them apart from other walk-in (and even regular) doctor offices is that they are really fast and almost sterilely clean."

Cons:

• "Suffolk county Department of health needs to visit. 12/10/22. Packed waiting room, they wont allow you to socially distance."

Medical Staff

Pros:

• "The medical staff there always put people first before themselves when people are sick and have medical issues."
• "I really appreciate the thorough care received by PA Nicole and MA Matt."
• "Staff is always very kind especially medical support staff."
• "The nurse and the physician both listened attentively to my concerns and symptoms."
• "Everyone was perfect from intake, to processing, to doctor and x ray tech."
• "Gentle and caring drs/pa’s and nurses."
• "The doctors and nurses were simply amazing. They made me feel comfortable and listened to my concerns."

Cons:

• "CitiMD VIOLATED THE PATIENT CONFIDENTIALITY LAW."
• "The manager Danielle Perez broke HIPPA laws and treats patients like absolute garbage."
• "The PA I saw, a man, was dismissive and rush through the exam."
• "Although some medical providers there are pleasant, there are many who are not."
• "Sometimes you get younger More inexperienced medical assistance or PAs which can be frustrating."
• "I was recently misdiagnosed here!"
• "I believe acted prejudiciously because of his homophobia. His name is PA Usman Ali this man should be in prison because he is unnecessarily creating more of a risk of getting HIV by denying it to those who need it."

Facility and Operations

Pros:

• "CityMD is the answer to all our immediate health care needs; welcoming, responsive, competent and caring."
• "The whole process was very easy and safely managed."
• "Would highly recommend This location!"
• "CityMd is clean, super quick, and highly professional. Dr. Kort is terrific."
• "Clean, friendly, updated, professional... they took saw me examined, had all paperwork on hand and even offered follow up and referrals!"
• "This location is really clean with a large waiting room and free water."
• "Yesterday I went to urgent care and was treated with professionalism and kindness from the staff."

Cons:

• "The wait is longer than normal this time of year."
• "We came to make a COVID test after returning from abroad. We were completely healthy. We came and were instructed to sit in the same Room with sick people for 25 minutes."
• "Never never go to City MD for getting a PCR Test. Been 5 days and still have not yet received any results."
• "COVID RT-PCR test at this location is hopeless for traveling purpose. 2-3 days is joke."
• "You check in with a QR code or the citymd application. Very annoying more apps to download or you have to fill out all your info every time you go."
• "Phone calls lasting 45 minutes with multiple hangups."
• "If you have medical insurance, you are forced to utilize it and pay a higher rate of $225 per standard visit."