"All staff were very pleasant and the place super clean."
"The staff was very accommodating and kind."
"The staff and dr well need say where extremely compassionate & professional."
Cons:
"This could've been very serious, you can get sepsis, airway blockage if left untreated! Calling this negligence is an understatement."
"This male nurse yelled at me (not once, but THREE times) 'you shouldn't be here. Go to your GP. That's not what we're here for.'"
"Lou, who works front desk reception is not the correct person to greet patients, his overall attitude was very negative."
"The front desk girl was rude like she doesn’t want to be there."
"However, the front desk needs to revisit their customer service portion of their training. Rude. Unhappy and not helpful at all."
"The doctor only talked to me for less than five minutes, didn’t ask me about any of my symptoms or previous medical history."
"Upon entering, the secretary and PCT who I dealt with were so nice. After waiting and waiting in the exam room Dr. Beard entered. She didn’t even introduce herself, had the WORST bed side manner."
Facility and Services
Pros:
"The office was clean."
"Love that you can register to get in line online."
"Always a pleasure when I visit this Healthcare facility."
"I highly recommend Hackensack Meridian Urgent Care located in Freehold, NJ."
"Excellent facility and great service."
"The facility was clean and welcoming."
"The office and waiting area is modern and clean."
Cons:
"You will be charged for getting tested there. Go to Walgreens or CVS if you want a free Covid test!"
"The restroom in the waiting room was a health hazard—filthy, no soap, no paper towels."
"The online scheduling clearly doesn't work."
"This place is a disaster, and I would highly recommend avoiding it at all costs!"
"I picked this facility SPECIFICALLY bc it has x-ray, however what they don't tell you on the web is xray techs only come in a couple times a week."
"The facility did not have an xray technician available so they could not complete the necessary xray."
"Don’t go if it’s an emergency. If you make an appointment they will still take the walk-ins before you which makes no sense."
Customer Service
Pros:
"Front desk was helpful and friendly."
"Office called and asked if we could come un earlier which was great."
"Girl at the desk took a lot of complaints. She was extremely professional and remained calm."
"Dr. Kaplan is nice as well as Tiffanie in the front desk."
"Once inside, the nurse and doctor who helped me and the young woman at the front desk, were very pleasant, attentive and efficient."
"Anthony at front desk was super nice and helpful."
"The receptionist was incredibly helpful, facility was VERY clean and the nurses/doctors were very knowledgeable."
Cons:
"The girl behind the desk did not acknowledge us, and proceeded to put info into her computer while we stood for about 5 minutes."
"The front desk girl was rude like she doesn’t want to be there."
"The receptionist was rude to all the patients, was complaining that she should just go home out loud."
"The front office person was definitely not who should be representing your office."
"The receptionist was very rude. She acted as if she was being bothered the entire time."
"The first time I went the receptionist wasn’t as bad as the one I got today. He was extremely rude and nasty to numerous patients."
"The receptionist (blonde, Carol maybe) proceeded to talk on the phone while i stood at the desk with my sick child for 5 min's."
Wait Times and Scheduling
Pros:
"Loved the ease of setting up my appointment online before I even left the house."
"I needed a Covid test (pcr) for pre surgical clearance and went at 9 AM on Monday morning. I filled out 2 quick forms and waited no more than 10-12 minutes in my car and was called in."
"I was very impressed with how fast I was in and out."
"Today I was in and out in less than 30 minutes."
"I was able to check in online before leaving home, so my wait was very short."
"I’ve had to get several COVID tests this past week for myself and my family. I went early in the morning and there was absolutely no wait time!"
"Everything went well. Fast service since we were there today as soon as it opened."
Cons:
"Longest I’ve ever had to wait in a urgent care."
"Two and half hrs to be seen is a little too extreme."
"I went in twice during my eight hour stint to see how I was progressing and, both times, was rudely met with, 'everyone is waiting just as long.'"
"I made an appointment for 10:45am. I wasn’t seen by doctor until 12:30."
"Stay away, very long wait during peak time, had to wait 2 hours pass my online scheduled time to see doctor."
"I was there at 1 PM, and I didn’t get out until 5:30 PM."
"I sat outside in 99 degree weather for 2 1/2 hours!"