AFC Urgent Care - Doylestown Reviews Summary

Staff Interaction

Pros:

• "The staff met me when I walked in with possible ankle injury with friendliness and understanding of my pain."
• "Staff was great as well."
• "The girls at the desk were very kind & accommodating."
• "The front desk staff, the nurse and the doctor were all professional and friendly."
• "The entire staff was incredibly friendly and accommodating."
• "Everyone from the front desk staff, nurse and doctor made me feel so comfortable."
• "Everyone there was very friendly, and asked pertinent questions."

Cons:

• "Nurses showed no compassion- when my daughter cried, 'Im scared I just want to go to bed' the nurse replied with 'we all WANT TO GO TO BED if you would let us take your temp- we can go home.'"
• "This place is the WORST. The epitome of lousy patient care."
• "Person on phone was not professional."
• "The front desk was not truthful with wait time as it was twice as long as they said."
• "The receptionist (who had her name tag tucked in her shirt) was incredibly rude and did not want to be there at all let alone help me."
• "The medical assistant was very annoyed that I wanted to read the discharge instructions before signing away that I understood them."
• "Rude and complaining front staff."

Facility Quality

Pros:

• "The facility was also very clean and well maintained."
• "Very clean and accommodating environment."
• "Side note that place is incredibly clean, and very nice inside."
• "The place was very clean and professional."
• "Facility was clean and I was on my way in less than an hr."
• "Very clean inside, nice tv in the waiting room coffee machine, etc."
• "It’s also clean!! They do have an X-ray machine."

Cons:

• "But the woman who came in to swab my throat was awfully rough."
• "No concern for privacy—each patient had to announce why they were there."
• "Just so everyone is aware the walls are paper thin in the exam rooms."

Medical Care Quality

Pros:

• "Shanty (NP) took amazing care of my special needs son!"
• "Excellent care from the physician. She ordered the correct medication for me and I was able to continue the last day of my vacation."
• "Also, they had a radiologist double check the X-rays and she called me the next morning to discuss."
• "The doctor explained everything well and was especially concerned about my comfort & pain management."
• "Dr. Morse and his staff took great care of me."
• "The staff and Dr. Yoon were are pleasant and helpful."
• "Dr.McKinley who was not only professional but very caring as well."

Cons:

• "The rude doctor Masamad (sp?) didn't take him seriously and told him to continue to take it."
• "The biggest disappointment was that someone forgot to call me with my covid test results even though I was positive."
• "They didn’t run my insurance despite taking my insurance card so I’ve been getting extremely high bills in the mail."
• "The PA asked me 1 question and then jumped to the conclusion I had allergies."
• "The doctor didn’t even asses me and sent me on my way."
• "I’ve been prescribed very wrong medication there."
• "The nurse practitioner seemed very uneducated and could not tell me much about the contagion or treatment time for my illness."

Efficiency and Accessibility

Pros:

• "Check in was super easy online the night before our appointment."
• "I’d highly recommend this place!"
• "I was in and out within an hour. I would definitely go there again in the event of an emergency."
• "I didnt have to wait very long to be seen."
• "The providers saw me right away."
• "I was in and out in less than an hour and the facilities are very clean and everything is run efficiently."
• "We were seen promptly and received excellent care."