Family First Urgent Care Reviews Summary

Category: Urgent care center

Address: 1803 NJ-35, Oakhurst, NJ 07755, USA

Phone: +17325310100

Rating: 4.6
based on 143 reviews.

Staff and Service Quality

Pros:

  • "Dr. Adamczyk literally saved my life! I was suffering terribly from extreme depression and anxiety."
  • "Emily the PA was fantastic! Empathetic, communicative and took the time necessary to put me at ease and answer all my questions."
  • "Everyone here was incredibly helpful and fully communicated what was going on with my hurt hand."
  • "Everyone was so friendly, kind, and patient."
  • "The physician asst. that treated our son was so understanding and patient."
  • "Sharita, Danielle and Christina were very professional, kind and thorough on my visit Saturday."
  • "The staff was incredible - from the receptionist and MAs to the PAs, NPs, and physicians, everyone had my best interest in mind."

Cons:

  • "This urgent care is taking advantage of people and should be avoided at all cost except for an emergency."
  • "Care may be OK but their billing practices are criminal."
  • "Two front desk women had terrible attitudes."
  • "Staff was extremely unfriendly and unknowledgable, especially the medical personnel."
  • "They spend much more time with their pharmaceutical reps while patients wait."
  • "Melissa was unprofessional, condescending and arrogant."
  • "Very awful experience at this urgent care."

Facility and Comfort

Pros:

  • "The facility is extremely clean & has plenty of comfortable seating."
  • "I have never waited more than 15 minutes; the parking is ample and the desk staff is efficient."
  • "No wait time they took us on time for our appointment we were very pleased with this urgent care."
  • "Wait time was 30 minutes, which was good."
  • "Barely waited once at the location today for my Covid test."
  • "Was seen quickly."
  • "I was in and out in 10 minutes."

Cons:

  • "The entire time we waited outside on medical collection boxes in the heat because we arrived by cab."
  • "They made me wait for hours in the waiting room, took everyone before me even though I had been waiting first."
  • "They made me wait over an hour and 45 minutes for this, citing the doctor was 'busy with other patients'."
  • "After 50 minutes I went in to see how much longer. She came and said it would be another 45 minutes, or I could reschedule."
  • "I sat in my car for 45 minutes on a Monday morning waiting to be called in."
  • "I waited in my car for an hour.! I did have an appointment at 9 am."
  • "It took 10 days to get my results. I will not return."

Communication and Responsiveness

Pros:

  • "Reminders are sent for appointments, they keep their appointments, no waiting long period of time."
  • "Everyone was pleasant, the Physicians Assistant was very patient with me, I asked a ton of questions and I needed him to clarify multiple times."
  • "The online scheduling was quick and they take insurance with just a photo."
  • "Each time, the care I got here was courteous, thorough, and effective."
  • "The actual test went fine, the ladies were very courteous and professional."
  • "The entire staff including the care givers and front desk are the most professional and caring of any practice/ healthcare provider I have ever experienced."
  • "A++ to the staff at the brand new Family First in Eatontown!"

Cons:

  • "Called and couldn't get anyone one the phone, left a message with my contact, as of now after 1 week I still haven't received any responses."
  • "I am fighting with my insurance company now because of how unhelpful and disorganized this practice is."
  • "Instead of being sorry for this miscommunication they threw it back at me."
  • "My overall experience is ok. I took my Mother to Family First at 9am and doctor didn't show up until 10:30am and the doctor showed up in room to check on my mom at 11:05am."
  • "Called several times for test results and no one there picks up the phone. Left several messages and have not received a call back."
  • "When I tried to receive a refund, they closed my claim because they had received the money from insurance and would not respond to any of my messages."
  • "The report of the test that I did over there had some errors, I called them twice, left a message every time, and did not get a response."

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