"Dr. Adamczyk literally saved my life! I was suffering terribly from extreme depression and anxiety."
"Emily the PA was fantastic! Empathetic, communicative and took the time necessary to put me at ease and answer all my questions."
"Everyone here was incredibly helpful and fully communicated what was going on with my hurt hand."
"Everyone was so friendly, kind, and patient."
"The physician asst. that treated our son was so understanding and patient."
"Sharita, Danielle and Christina were very professional, kind and thorough on my visit Saturday."
"The staff was incredible - from the receptionist and MAs to the PAs, NPs, and physicians, everyone had my best interest in mind."
Cons:
"This urgent care is taking advantage of people and should be avoided at all cost except for an emergency."
"Care may be OK but their billing practices are criminal."
"Two front desk women had terrible attitudes."
"Staff was extremely unfriendly and unknowledgable, especially the medical personnel."
"They spend much more time with their pharmaceutical reps while patients wait."
"Melissa was unprofessional, condescending and arrogant."
"Very awful experience at this urgent care."
Facility and Comfort
Pros:
"The facility is extremely clean & has plenty of comfortable seating."
"I have never waited more than 15 minutes; the parking is ample and the desk staff is efficient."
"No wait time they took us on time for our appointment we were very pleased with this urgent care."
"Wait time was 30 minutes, which was good."
"Barely waited once at the location today for my Covid test."
"Was seen quickly."
"I was in and out in 10 minutes."
Cons:
"The entire time we waited outside on medical collection boxes in the heat because we arrived by cab."
"They made me wait for hours in the waiting room, took everyone before me even though I had been waiting first."
"They made me wait over an hour and 45 minutes for this, citing the doctor was 'busy with other patients'."
"After 50 minutes I went in to see how much longer. She came and said it would be another 45 minutes, or I could reschedule."
"I sat in my car for 45 minutes on a Monday morning waiting to be called in."
"I waited in my car for an hour.! I did have an appointment at 9 am."
"It took 10 days to get my results. I will not return."
Communication and Responsiveness
Pros:
"Reminders are sent for appointments, they keep their appointments, no waiting long period of time."
"Everyone was pleasant, the Physicians Assistant was very patient with me, I asked a ton of questions and I needed him to clarify multiple times."
"The online scheduling was quick and they take insurance with just a photo."
"Each time, the care I got here was courteous, thorough, and effective."
"The actual test went fine, the ladies were very courteous and professional."
"The entire staff including the care givers and front desk are the most professional and caring of any practice/ healthcare provider I have ever experienced."
"A++ to the staff at the brand new Family First in Eatontown!"
Cons:
"Called and couldn't get anyone one the phone, left a message with my contact, as of now after 1 week I still haven't received any responses."
"I am fighting with my insurance company now because of how unhelpful and disorganized this practice is."
"Instead of being sorry for this miscommunication they threw it back at me."
"My overall experience is ok. I took my Mother to Family First at 9am and doctor didn't show up until 10:30am and the doctor showed up in room to check on my mom at 11:05am."
"Called several times for test results and no one there picks up the phone. Left several messages and have not received a call back."
"When I tried to receive a refund, they closed my claim because they had received the money from insurance and would not respond to any of my messages."
"The report of the test that I did over there had some errors, I called them twice, left a message every time, and did not get a response."