Excel Urgent Care of Nesconset, NY Reviews Summary

Staff Professionalism

Pros:

• "Dr. Jones is knowledgeable, patient, & kind."
• "Professional and friendly front desk staff."
• "The doctors give you their full attention."
• "The staff - from the reception desk, medical assistant to the PA John - were all very friendly, surprisingly took their time & were very professional."
• "Front desk assistant was very friendly."
• "The staff was very friendly. The facility was spotless & the doctor was very thorough."
• "Everyone from the front office to the pleasant nurse who examined me and the doctor who was understanding was in everyway cordial with my needs."

Cons:

• "The doctor was very dismissive and not thorough at all."
• "A 'nurse' who had no clue what she was doing started ordering and performing all kinds of tests on my 15 year old daughter WITHOUT consulting a doctor or PA."
• "The front desk lady and one of the doctors were very rude to me."
• "Unpleasant receptionist and doctor didn’t seem to care about how sick I was."
• "The nurse seemed to be annoyed most of the time."
• "The intake tech was curt and unpleasant."
• "The provider who saw me is the exact reason why PAs and NPs get a bad rep and why people ask to see a 'real doctor'."

Cleanliness

Pros:

• "It's a nice, clean space, and roomy."
• "The facility is extremely clean."
• "The entire place was clean, and well kept."
• "I am so pleased with this clean, friendly, knowledgeable medical establishment."
• "The facility was spotless & the doctor was very thorough."
• "Very clean place and great overall attitude of all the staff."
• "Our visit was very pleasant the office is immaculate."

Cons:

• "The facility itself was filthy."
• "Room was really dusty as well."
• "NOT HAVING SANITIZER AVAILABLE FOR PATIENTS IN WAITING ROOM WAS UNEXCEPTABLE TO ME."

Wait Times

Pros:

• "Wait a little long, but that was expected on a Saturday Morning during Covid."
• "The wait time is always minimal."
• "I was out of there in less than 20 minutes."
• "We were in and out in no time!!"
• "Little to no wait."
• "I was in and out in under an hour."
• "We were in and out in 30 minutes."