Patient First Primary and Urgent Care - Feasterville Reviews Summary

Efficiency and Wait Times

Pros:

• "No wait for registration, only waited 5 minutes to be taken back."
• "I was recently seen, diagnosed and treated with medication all within an hour and 20 minutes."
• "The wait time was minimal."
• "I was really astonished at how efficient and quick this place was! I appreciated their use of technology to expedite the process."
• "I visited Patient First because of a suspected broken foot (it turned out to be true!) The wait time was short, the staff was friendly and helpful."
• "I have never been seen so quickly, even by my own doctors."
• "Everyone was really really nice and we were in and out in 30 minutes."

Cons:

• "After having spent 1 hour waiting in that room for a doctor, when he finally walked in he seemed rushed and rude."
• "Waited 3 hours to be seen... Was told everyone had been called, and were no longer taking people back."
• "Do not go to that place for the Covid 19 testing! I came at 5:30 pm, my rapid test was done at 6:50 and then I had to wait to be seen by doctor for the rapid test results and for potentially ordering non-rapid test."
• "Once being called in for my vitals, I was taken to an exam room and waited another hour and a half."
• "Usually this place is quite quick, but my most recent experience involved a two hour wait."
• "The wait time after being taken back to a room was concerning (exceeding 35 minutes with no contact from anyone)."
• "I sat in the room for 2 hours listening to the medical staff having personal conversation no one checked on me."

Staff and Service Quality

Pros:

• "Each and every person was competent."
• "The staff was super friendly and everyone met me with a smile."
• "Their medical staff is very caring and professional."
• "The staff and doctor were all extremely nice and happy."
• "The tech, respiratory, x-ray, nurses, and physicians are exceptional."
• "The staff is extremely friendly and caring from intake to discharge."
• "The staff was courteous and knowledge."

Cons:

• "I have a 9 year old special needs son who had a high fever and nasty cough, having a hard time breathing from the mucus and from the second I walked in the door the woman behind the window was ignorant towards him."
• "If you want to get diagnosed properly, I do not recommend this location."
• "Instead he wrote me a script for a steroid and dismissed my concerns."
• "The PA was very condescending. Made me feel like a child."
• "The woman that signed me in was not nice at all. She had a bad attitude."
• "However, the woman in the blue scrubs was giving me an attitude the whole time."
• "The receptionists were rude, dismissive, and unhelpful."

Facility and Convenience

Pros:

• "The waiting room is clean."
• "Always super clean."
• "Clean and neat urgent care center following all guidelines."
• "Unlike other urgent cares, they have a pharmacy inside so I didn't have to find an open pharmacy late at night."
• "Short wait times, cleanliness is up to par."
• "The waiting room and facility are always exceptionally clean and there's plenty of parking in the lot."
• "Beautiful & clean facility. Pleasant & helpful staff, from front end to nurses and doctors."

Cons:

• "Overall they were good but they gave me someone else medical report in my way out."
• "Waited for 4 hours with extreme throat pain, just for the doctor to barely look into my throat or ears or anything."
• "I was there for a total of 7 hrs, but I understood because of the pandemic."
• "Never offered a refund or an apology for the false information."
• "Be weary of your information being talked about freely here too. 3 staff were on the floor talking about a patient who has tuberculosis."
• "It just so happens I would take a trip to the bathroom where the soap machine is both present and filled but not working."
• "I'm leaving this review for the 'nurse' that just called me for my covid results. His name was Raj Patel and he had a horrible accent and could not understand a word he was saying!"