"If Javonda and Crystal at the front desk don’t make you feel better upon your arrival, then you probably need to go the ER."
"We were greeted initially by Crystal, who was friendly, caring and wonderful to us."
"The women at the front desk were AWESOME! So funny and welcoming."
"Nevada got me registered quickly."
"Javonda at the Washington township Virtua urgent care goes above and beyond for patients."
"Ms. Crystal gave outstanding customer service & best of all Crystal did her job with exceptional customer service & with joy & she did a exceptional job!"
Cons:
"I will never come back here. It felt personal."
"I usually go to this facility, however my encounter there yesterday was awful. I was greeted rudely by the desk personnel."
"Ignorant front desk staff! Made my friend wait outside once I went in the back telling her the reason was she wasn’t a patient!"
"The first front desk girl who was 'assisting me' with the name starting with an F, would ask J questions because again, I was basically asking for a kidney, and J never once looked up, shrugged her shoulders and basically was like not her problem with a cold-bothered look on her face."
"The second girl behind the front desk, name starts with a J I believe, couldn’t be bothered."
"This place turned my wife away and suggested she go to the competitors urgent care down the street, Shawonta was not welcoming at all."
"The front desk staff were not personable at all and very rude."
Medical Care Quality
Pros:
"The nurse that comes in before the doctor was so nice and friendly."
"Great experience here! I got into the office quickly, was given clear and complete explanations of my illness, test results, and home instructions."
"Dr. Schmid was excellent and addressed my urgent health concerns."
"Everyone is very helpful & respectful. The Dr. was very good with my disabled son, treating him as though he mattered, as opposed to some care providers that act as though he isn't in the room."
"I was very impressed with the compassionate, thorough, and prompt treatment I received at Virtua Urgent Care."
"The care team at Turnersville are awesome."
"The entire staff and doctor were absolutely kind and truly caring."
Cons:
"The doctor did nothing other than prescribe an antibiotic and push on an extremely painful area."
"He never felt my lymph nodes for swelling."
"So he went from antibiotics and prednisone to do nothing incredibly fast while hardly examining my ears and never even swabbing for strep or anything."
"Saw Dr. David C Hon and he did not take my high blood pressure seriously or my pulse racing."
"I was refused medical care for my sick kid, very upset."
"I went to Virtua Urgent Care twice within the past week. I kept telling them something wasn't right and both doctors were very rude and inconsiderate."
"Very disappointed with this facility. My husband & I went in for similar symptoms. Asked to be tested for strep. The doctor decided that it was not necessary and said it was just a cold."
Facility and Efficiency
Pros:
"Clean, safe facility and minimal wait for Dr. Schmid after nurse took vitals."
"Everyone was extremely pleasant during my visit, from the front desk to the nurses to the doctor."
"Very nice facility, on the new side, clean, two waiting areas, bathroom available."
"As a walk-in, my wait time was less then 10 minutes."
"The best healthcare facility I’ve ever been to. Front desk is always friendly and helpful and patient care is always thorough and explained well."
"I walked in 5 min to close and everyone was very nice and treated me like they weren't in a hurry to leave."
"Very user friendly website to make appts online prior to check-in."
Cons:
"I had to wait 10 minutes for someone to pick up and the phone call was disconnected instantly twice."
"The blinding Sun coming through the windows, see what you back to the window the reflection off the elevator is blinding."
"Terrible experience went to URGENT care they sent me home and scheduled an appointment for 2 hours later."
"Very slow. Would have been faster at an emergency room. Sat for over an hour until I was seen, then left for another hour after I was told someone would be back in 10 mins."
"No one in the parking lot. Office is nearly empty. I get told I have to wait 5 and half hours to be seen."
"The wait is way too long...this can’t be urgent care when you wait 2 hours and 45 minutes to be seen."
"Showed up to take a simple drug and alcohol test because I got pulled for a random at work. Waited over an hour to get it taken, seemingly for no reason."