Carbon Health Urgent Care Howell Reviews Summary

Staff Interaction

Pros:

• "Everyone I spoke to - from the receptionist to the x-ray tech and the nurse practitioner - was professional and friendly and seemed to really care about my well-being."
• "Both the nurse and doctor were extremely helpful and had wonderful bedside manner."
• "The staff is absolutely amazing and the doctors/pa are great too!"
• "The staff and doctor were knowledgeable and courteous."
• "The entire staff is extremely warm and welcoming — they truly make you feel like a VIP."
• "The staff were all professional and patient with me."
• "The nurse and doctor were both extremely friendly, understanding and quite knowledgeable."

Cons:

• "This place is the most infuriating, careless place I've ever been to."
• "The were 2 staff member (male) upfront were not friendly or professional."
• "The same nurse/medical assistant said, rather rudely, 'we have three people with injuries so just hold on'."
• "The woman who answered the phone was incredibly rude and nasty and hung up on me."
• "And one particular staff member at the receptionist desk is extremely rude and unprofessional to the patient and patients family."
• "So disappointed in this location! Went there twice in the past week with my daughter, who was recently in a car accident that damaged both of her hands. Both times were treated very rudely by separate front desk staff."
• "Front staff is very rude, inattentive and unprofessional, they haven’t been the same since they swapped ownership."

Facility and Convenience

Pros:

• "They even let you know if your pharmacy is closed and suggest other options for you!"
• "Enjoy a free cup of coffee or bottle of water."
• "The waiting area was organized and clean!"
• "Office was very clean."
• "Very clean facility I highly recommend!"
• "The office itself is very child friendly."
• "The place looked neat and clean."

Cons:

• "I arrived and checked in only to wait outside for an hour and a half to be called in."
• "I spent 13 minutes on hold only for her to tell me 'sorry I can’t reach anyone at the clinic.'"
• "Check-in was horrible. Had a 2:45pm appointment... They completely forgot me!"
• "Then had difficulty getting in contact with the billing department to question why insurance had not covered the cost of the visit."
• "You may have to wait in the car for a while if going for the COVID test. I waited an hour."
• "Althought the wait was over an hour for a scheduled appointment, I completely understand these times and just how swamped the staff and docs must be."
• "If you are taking appointments, a 2 hour and 15 minute wait is unacceptable."

Medical Care Quality

Pros:

• "Dr. Mule' truly understands and cares for his patients."
• "The doctor was so patient and kind."
• "Any nervous feelings I had were eased with his great bed side manner."
• "The doctor and nurses went out of there way to make my granddaughter relaxed and comfortable, as well as me!!"
• "The doctor was thorough, all assessments were done and all necessary vitals were taken."
• "Dr Saverio Conca MD was excellent. Explains every detail to you."
• "The staff were so friendly, place was clean, and the doctor was amazing."