AFC Urgent Care Hamilton Reviews Summary

Efficiency

Pros:

• "Once seen I was in and out within 20 minutes."
• "From start to finish, my visit went very smoothly."
• "Scheduled appointment time was very accurate."
• "I was seen only 20-25 minutes after arrival (walk-in)."
• "It didn’t take more than 15 minutes for my daughter to been seen by the doctor."
• "We were in and out in probably 15 minutes."
• "I was in and out in no more than 15 minutes."

Cons:

• "Don’t bother with an appointment, no use since you just wait with all the walkins anyway."
• "Very inefficient office. I registered online for an appointment, and still ended up having to wait over an hour and a half above my appointment time."
• "I waited an entire hour and a half."
• "Had to wait 2 hours."
• "I still waited an hour over my appointment time to be seen."
• "I waited for two hours."
• "The long wait for walk ins."

Cleanliness

Pros:

• "VERY CLEAN office."
• "Nice and clean, receptionist to behind the doors was nice and pleasant and clean also."
• "The office was clean, the reception personnel were friendly and efficient."
• "It’s a brand new facility staffed by helpful people who were clear in communication and friendly."
• "The facility was nice and clean."
• "The facility is spotless."
• "The facility is very clean and spacious."

Cons:

• "The room was most definitely not clean when they called me back to be seen."

Staff Professionalism

Pros:

• "The staff is professional."
• "The gentleman at the front desk was efficient."
• "AFC Urgent Care has available appointments with minimal wait."
• "The nurses and doctors are quick knowledgeable and to the point."
• "Dr. Hasan was professional, educational, and compassionate."
• "The doctor listened carefully and did a good assessment."
• "The staff was courteous and knowledgeable."

Cons:

• "This place has people working there that don’t really care about your condition, they only care about your money."
• "The doctor himself didn’t really speak to me, seemed like the nurse basically did all the work."
• "the nurse behind the counter doesn’t even have a mask on but tells people they cant be in here without a mask."
• "Maria I believe she was a nurse? It looks like she did not know how to do her job."
• "Worst service ever. The staff doesn't know what service they are providing."
• "The doctor didn’t listen to a word I was saying."
• "The doctor took no vitals. Completed no examination."

Financial Transparency

Pros:

• "The nurse came in (very rude by the way.) and gave me a very low price."
• "They accept many insurances and they had approval and copay (which mine was $0) by the time I was leaving if not ahead of my visit."

Cons:

• "The staff was unclear, I was told my copay was $20 but my statement reflects $70."
• "They are trying to charge me for the discounted amount!!"
• "Very poor knowledge of Covid policies with insurance companies."
• "I was told today by my insurance that this company is part of their in-network. When I arrived to my appointment the woman on the phone told me that she couldn't accept my insurance!"
• "Bill comes in the mail, a whopping $800+. I was never spoken to about any price breakdowns."
• "They billed my insurance company another $600."
• "I get an email with them stating they are charging my card for my copay."