The Broad Street Grind Reviews Summary

Service

Pros:

• "The service itself is good with friendly staff willing to accommodate you."
• "They made sure to check in multiple times throughout the event to make sure we had everything we needed."
• "The friendliness of the two girls behind the counter as well as the owner we met."
• "The staff is incredibly attentive and caring, especially Tess!"
• "The girls behind the counter were smiling and greeted us as we came in and provided good service."
• "The staff was kind and courteous."
• "The staff is always upbeat, friendly, helpful and fast."

Cons:

• "neither the server nor the hostess were masked."
• "I think it's very off putting to be asked for a tip when no service was provided yet."
• "Messed up my food, food was late, rather than fix it, said it was my fault."
• "The staff kept staring at us and were laughing at us and made us feel very uncomfortable."
• "However, the wait times are long, food stops being served earlier than closing, there aren’t too many drink options, simple dishes take over a half hour to prepare, it’s small but crowded with very little parking, staff is rude."
• "got a burnt, rather gross coffee not once, but twice."
• "The staff is really quiet and stern."

Atmosphere

Pros:

• "Overall really cute little shop, felt nice and cozy with a nice menu selection!"
• "The super friendly staff, comfortable, modern decor and nice mix of people of all ages make this a great stop for healthy food and drinks and good conversations."
• "The atmosphere is relaxing and the staff is always friendly and phenomenal!"
• "The atmosphere is great!"
• "The perfect atmosphere to settle in with a hot coffee, fresh scone and a good book!"
• "The atmosphere was comfortable and inviting."
• "The space... beautiful and better than I expected!"

Cons:

• "They need a 'happier' environment."
• "Also, if you choose to sit on the bench, it is rather high (unless you have long tibias) and has a lip that can be uncomfortable. You have been warned."
• "I was really disappointed that there was no music on in the cafe which really goes a long way to create the atmosphere."
• "it feels more like a middle aged biker person hang out spot or the wanna be 'work in the cafe boss' vibe."
• "Also, on cold days, it can be a bit chilly inside."
• "This is not a quiet coffeehouse."
• "Place seriously needs to obey their advertised hours."

Food & Drinks

Pros:

• "Best nitro cold brew around!"
• "The food was incredible."
• "You must try the scones. Probably one of the best scones I've had very moist and not overly sugary."
• "Really enjoyed my pour over and breakfast sandwich!"
• "My food is always incredible."
• "The selection of teas was amazing!"
• "I had a fabulous, fresh salad and wonderfully prepared sandwich."

Cons:

• "A little over priced."
• "But my latte was just awful."
• "It was frozen - almost freezer burned."
• "The savory stuff is kind of a mess."
• "Each of the three times I’ve gone so far, I have received bitter lukewarm brews."
• "Of 3 people they all said their specialty coffee and 1 chai drink were all quite bad."
• "The actual food is the issue."