"Of course the staff was amazing, polite, courteous and eager to help the customers and that's the kind of thing people remember that keeps them coming back over and over!"
"I was given my food reasonably quickly."
"Maybe it's because we got our lunch at 11:25 but this is the best McDonald's I have ever been to. Fast ordering, paying and receiving our multiple orders from 1 car in drive-thru."
"The staff are very kind and will accommodate for the kiosks."
"Cashier was aggravated as ice cream person didnt get us our sundaes. She took care of it immediately."
"The service at this McDonald's was astounding. Here in DE, these kids took the time to walk our food to us in the restaurant, and even Apologized for the short wait."
Cons:
"I don't need an employee punching my order in when I'm trying to look over menu n they are whizzing thru it."
"The person who claimed to be one of the managers did not even apologize or tried to do anything about the situation."
"I sat in the drive threw waiting spot for almost 20 minutes waiting for an order that said ready."
"There was no one on the counter to help, and when someone finally did come out, they were not customer oriented."
"Drive through employee was not friendly and answered with a yup, or huh!"
"I get nothing but attitude from the person at the counter and not even a sorry."
"The people who work there act like they could care less if you ever get your food or if the order is accurate."
Food Quality
Pros:
"I had been craving pancakes for a few days... and after having them for breakfast this morning I can assure you that I will be back to get them again, they were that good."
"Of all the McDonald’s in Delaware, I don’t know why this place makes their food sooo good."
"The food was pretty good, the speed of service was satisfactory despite the line."
"Nuggets were fresh though."
"Had went through the drive-thru and got a sausage egg and cheese McMuffin. It was the absolute best sausage egg and cheese McMuffin I've had and now I'm addicted and going back about every other day and they've all been delicious!!"
"Their freezes was great."
"I never wait long and a few people recognize me when I place my order based on the drink I get. I love this McDonald’s and whomever made my food today did an amazing job. Fresh and hot and delicious."
Cons:
"Orange juice tasted like water."
"FOOD was COLD!!!"
"Everything tasted like it was sitting for a while. Not fresh at all."
"The bun was like a rock and the meat patty was used and abused."
"Food was terrible had to wait for fries and they came out hot but soggy as if they were not in the fryer long enough."
"The food it pretty awful at McDonald's. The burger was disgusting but the fries were pretty good."
"Cheeseburger was stale so stale the bread was breaking apart."
Order Accuracy
Pros:
"they got my order right"
"I have made my order and got everything. I asked for a Diet Coke on both of my meals. I got one regular and one cherry."
"They always get our food right and they always get the line taken care of quickly."
Cons:
"Said no cheese on sandwich and used a code for a free LARGE frappe. There was cheese on my sandwich and they handed me a small frappe."
"Walking in for oreo mcflurry. Ordered and waited for a while just for someone to come from the back and tell us they are out of oreo."
"I ordered a fish sandwich, I received a half eaten sandwich."
"First off, we ordered a cone and a frappe. The cone was a dollar and 20 cents higher and received a smaller cone than usual."
"I ordered the 2 cheeseburger meal and got two spicy chicken sandwiches."
"We opened up the bags and out came something completely different from what we ordered."
"They've overlooked items in my order countless times."
Facility and Cleanliness
Pros:
"Also, the bathroom was clean as well."
"The dining area and the restrooms are very clean!"
Cons:
"Everything was OK until we sat down.i had seen some tables dirty but didn't think nothing of it assumed u could eat inside there was no signs stating u could not so we ordered and found a clean table."
"This is one of those newer 'cafe' locations with the self service kiosks. Restrooms were decent, food was ok, service was ok."
Value for Money
Pros:
"I like this McDonald's cuz it has good fast service and most of the time their food is very fresh and hot also their prices can't be beat"
"Not bad for a McDonald's."
Cons:
"Every item is overpriced."
"Too expensive! 3 fries a small drink and a burger 20 dollars!!! Slow service."