Bergey's Buick GMC Reviews Summary

Customer Service

Pros:

• "Everyone we worked with at Bergey’s was incredibly respectful and helpful."
• "I had to have a water pump replaced, which was still under warranty! And found that customer service was very helpful."
• "Everyone I dealt with was extremely helpful, friendly and listened to exactly what I needed in a new vehicle."
• "Our sales guy, Jeriah, was very knowledgeable about the car and the technology in it."
• "The team at Bergey's Buick GMC is Outstanding."
• "Everyone there was very personable and it felt like we had known everyone for a while even though we just met them."
• "The staff was super friendly."

Cons:

• "I was told to call the 1-800 number.... How about some one should have called me to come back and fix the broken part before it leaked oil and damaged my new driveway."
• "Went in, asked for a certain vehicle, was told it was sold and good luck. No further assistance was given."
• "The communication was very Poor."
• "They completely down played their mistake and did not seem concerned at all!!!"
• "I left two voicemails over the course of that month, neither of which were returned."
• "Dante wasn’t very customer oriented. To be quite honest he didn’t care!"
• "I guess the way I was dress and the color of my skin wasn’t good enough."

Sales Experience

Pros:

• "Brandon Derstine is the absolute best. I’ve been buying cars over the last 40 years. I never trusted anyone as much as Brandon."
• "Walter did a great job listening to our needs and answering our questions."
• "Our experience was exceptional!"
• "Randy was our salesman. He was very friendly, helpful, and knowledgeable."
• "We just purchased a 2020 Yukon XL from Bergey’s. Our salesman Kevin was great."
• "Jim Brown was an excellent sales rep and a great help."
• "The manager tom messina.was the reason i came back to buy from your dealership he is very responsible, very warm ..courteous."

Cons:

• "I asked for full synthetic oil when I made my appointment. Was told they didn’t have mine."
• "I always like Bergeys Service however I have damage to my driveway due to a faulty GM filter that was installed by a GM factory tech."
• "They cracked my dashboard."
• "Stay away, you will be overcharged and they will not perform the services you requested."
• "The only downside is when you have a scheduled appointment with them and you are early and you wait an hour just to get your vehicle in for service."
• "Failed to reset tire pressure sensors when rotating them."
• "When using your warranty, they make accusations of physical damage with no evidence."

Facility & Staff

Pros:

• "Great staff, beautiful facility."
• "It was a completely different and refreshing experience than either of us had ever had in the car buying industry."
• "Staff is very welcoming, Not pushy, made my truck leasing experience a pleasant one."
• "My friend recommended the Bergey's chain of dealerships in general."
• "I will definitely be back."
• "Very positive event, stopped by, explained the issue, scheduled us in for the repair within 48 hours."
• "The dealership and the employees including Terry Brown and Brandon Derstine were incredibly helpful & personable."