Garden State Veterinary Services Woodbridge Reviews Summary

Staff Interaction

Pros:

• "The receptionist was very kind & informative."
• "Everyone who I talked to was so kind and helpful."
• "Dr. Connelly and the staff were professional, caring, and up-front about the long wait to see them."
• "Everyone treated us professionally and most important, calmly."
• "The staff was courteous and friendly."
• "The people at the front desk were kind and welcoming."
• "The staff were so compassionate and caring."

Cons:

• "The front desk staff are rude & incompetent."
• "The heavy set african american lady with the locs was extremely rude."
• "She never asked for a HISTORY on Mowgli which is so significant in any medical situation."
• "The 3 different receptionist I spoke to were never apologetic, never took any responsibility for the misunderstanding."
• "They were unkind and unempathetic through the entire experience with both dogs."
• "Their front desk staff is completely abysmal. They are rude, not compassionate and nasty."
• "All the staff are so rude and disrespectful, no customer service manners or sympathy for any of the pet parents."

Quality of Care

Pros:

• "The doctors explained everything and repeated things or clarified if we had questions."
• "You can imagine how grateful and relieved i was when I was told that in all honestly the procedure wouldn't be necessary."
• "We brought our cat, Lily, here on a Saturday night. They saw the severity of her condition and immediately took her for care."
• "Dr. Bellis and team took care of Max and helped him get back to full health after a very difficult & stressful week!"
• "The vets are knowledgeable and their recommendations have always been spot on."
• "Dr. Coffey is a kind, caring & compassionate doctor & person!"
• "Dr Irina Arye took her time, didn't try to push unnecessary exams, and gave us helpful guidance."

Cons:

• "They put 2 dogs down that had minor injuries within the first hour out of four that we were waiting for our dog to get 3 stitches for $950."
• "Sat in a room without contact with our dog for nearly and hour and the only updates we got were to discuss what their best 'guess' was."
• "GSV's diagnosis was completely wrong."
• "A mistake of not giving medication when needed is just too big of a mistake."
• "The antibiotics they gave him hurt him a lot, they had to hospitalize him to get rid of the gangrene and cleanse his body of the medication that this clinic gave him."
• "With no real diagnosis, or imagining tried to send us out the door with Gabapentin and Trazadone?"
• "I don't understand how the incorrect diagnosis could be so bad at GSV."

Cost and Financial Transparency

Pros:

• "I recommend this place highly. They even sent us a hand written card by the doctor, this little touch meant a lot. They care."
• "This business cared more about my financial position and my dog's comfort than making money."
• "The doctors, nurses, techs and staff are amazing."
• "They let us wait inside on hot days, so we do not idle or let our cat sit in the heat."
• "They could not have been more supportive and caring."
• "They only had one doctor working the staff was friendly and when the doctor finally got to us she explained everything."
• "Their prices were right in keeping with any other vet we've been to, and they didn't have any problem with quoting us in advance when we asked."

Cons:

• "They wanted $325 for in house blood work!!"
• "I could not believe they asked me for my card for the cremation."
• "They charged me $150 for that!!!!"
• "I got an $800 estimate for a small dog bite that required a few stitches, when it was done they wanted over $1000."
• "She estimated 800-900$ and that was accurate as my bill was $864."
• "VERY money hungry & insensitive!"
• "The charges for each service are obscene."