Main Event Newark Reviews Summary

Customer Service

Pros:

• "The staff was amazing, food was HOT and the bathrooms were clean!"
• "I cannot begin to say how fantastic the staff was in making sure everything was running smoothly and that everyone was safe and having fun."
• "Our dedicated host made the frenzied pace workable and enjoyable."
• "The staff for party was amazing."
• "Our waitress was awesome... She was very attentive and on point with service."
• "The employees listened, were helpful, and went out of their way to make us feel valued."
• "I cannot say enough about how hard working, attentive and polite the girls were who took care of our party!"

Cons:

• "Right when I get there the employees don’t even put on a smile."
• "I just say 'T', always has an attitude every single time we visit."
• "Staff hate their job.. that’s the only reason I can find as to why staff were so uninformative and looked like they had attitudes."
• "Out of roughly 12 employees that I saw, only 1 actually smiled."
• "Half of the staff just didn't know what to do the other half didn't want to be there."
• "The woman at the laser tag was very rude."
• "The manager with long hair that was perched over the host stand could benefit from training staff on customer service."

Facilities and Cleanliness

Pros:

• "It reminds me of a Dave & Busters with plenty of arcade games (that were pretty clean despite how busy they were), an entire bowling alley, and plenty of restaurant spaces with tables for seating, and a bar."
• "The Pizza was surprisingly very good. Much better than Dominos, Papa Johns or any other chain pizza."
• "Everything was clean and modern."
• "The bathrooms were clean!"
• "At least the place was clean."

Cons:

• "Many games don't work, bowling alley was gross and sticky."
• "Place is FILTHY."
• "It was soo incredibly gross… There was a caution sign on a spill when we came… when we left… Still there … really bad."
• "The bathroom was horrible. Nasty. Disgusting."
• "The bathroom for the women’s had water all over the floor and so uncleanly."
• "It’s very dirty everywhere we turn there is trash on the floor."
• "The Friday night I was there, it was disgusting enough to want to puke just entering the bathroom… the floor being covered in hair, poop, pee… just gross."

Value for Money

Pros:

• "It was very cheap for each person."
• "Decent price on Laser Tag $8.50 per person."
• "If you come here for food and fun, they have an amazing deal that gives you an entree and 30 dollars worth of arcade money for 32 dollars."
• "Some of those deals are crazy good. Like a $33 entree but u get a $30 game card making the food $3."
• "Come on a Monday if you want to play almost every game for as long as you want for $10.95."
• "Good food and prices 40 bucks for a combo Pizza pie, salad, breadsticks, and wings."

Cons:

• "So overpriced if you have kids hope you have 3 to 400 bucks just to do two things."
• "The prices are a little high on some of the things I spent $50 and it was gone in a little over an hour."
• "Paid extra to try the bowling, laser tag, and other things available and it was not worth the money per person."
• "Booked my daughter’s bday party here and felt like I overpaid."
• "Pricey & not worth it. Staff isn't attentive & always seem bothered when you ask questions."
• "One game of bowling for 3 people was $60."
• "This place is the worst. I spend $210+ dollars on the arcade and bowling."

Entertainment and Activities

Pros:

• "My son and his guests had a blast. I'd definitely recommend Main Event for parties."
• "A great place for birthday parties or just hanging out with the family."
• "The kids had a blast bowling and topping their pancakes."
• "Would definitely have a kids birthday party here!!"
• "Laser tag was fun and the kids loved it."
• "The bowling was fun as well."
• "The laser tag is a blast."