"I spent about 8 mins on the checkout line and was out of the store in 15 minutes."
"I walked in hoping to find a bikini top of myself and a swimsuit bottom for my mother... in 10 minutes I found both of the items that I was looking for."
"Visited the historic store yesterday and was assisted by Carmen in the ladies shoe section she is customer friendly professional knowledgeable and an asset to JC Penny was able to purchase a nice pair of dress shoes at a reasonable price after leaving Macy's."
"The few that are were helpful and polite."
"The line was long but due to the four employees at the register it moved swiftly."
"I must say the line went fast and I exchanged my capris.... now I'm happy."
"The cashier's were nice and polite."
Cons:
"Watch your mark down prices. The cashier would have charged me 100 dollars for the same shirts that I verified the price of the four tee shirts that ended up being 60 dollars."
"I went to 3 different registers trying not to wait in a crazy long line, in the middle of the day on a Tuesday."
"You have to wait for 25 minutes to check out."
"Why was I on line and the cashier announced the system was down."
"Finding a checkout counter is a wild goose chase."
"Should be absolutely no reason why the JCPenney has only one checkout booth in all its 3 floors with only 2 cashiers on a weekend."
"Over fifty people waiting for 1 person at the register."
Customer Service
Pros:
"Maria on the main floor was awesome!"
"Erica was so nice and knowledgeable about the rings."
"So I ordered some stuff to be delivered to the store... he took the time to help me out."
"The woman that helped me was very knowledgeable."
"Staff was friendly and adequate."
"The sales person was very polite we giggled a little bit."
"Staff is friendly and knowledgeable."
Cons:
"The security personnel makes you feel like a criminal and most of the staffs are so rude."
"The customer service is horrible. There is no one on the floors to help you with questions."
"The return and cashier system they have is frustrating."
"During a pandemic - there should definitely be more cashiers available to get people out quicker and avoid crowds."
"Some of these staff here was lazy and not doing their job."
"The employees could have acknowledged other customers instead of standing around watching 1 customer debate jewelry with their friends."
"They never answer the phone and the staff is rude."
Store Layout and Cleanliness
Pros:
"It's my go to place. Love it here."
"Very clean and organized."
"This is a family store that offers a wide variety of clothing for the entire family along with other household things, jewelry, luggage also Sephora for your skin care is located in the store."
"The store is well lit, clean and there's so much to see and buy in this store."
"The store itself is clean and well organized."
"Great store in bay plaza mall. This franchise ramped it up a bit. Lots of items now to choose from."
"Store was clean, easier to navigate the aisles than previously."
Cons:
"Everything is a mess. There is no one around on the floors to help with any questions."
"Store not well kept, very dangerous stuff all over. Clothing in disarray, hard to find your size."
"The mens department was not organized, and shelves were overflowing with shirts and pants."
"The store is crowded with items all over."
"Very little to choose from. I needed a white outfit for a party. JC Penny had nothing for me due to the poor men's selection."
"The store at Bay Plaza doesn't have enough workers. You can't find anyone to help you."
"This store is always wrecked in the women's sections."