Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Andrea in customer service and Joe, ASM, are so knowledgeable. They know their merchandise and know how to satisfy customer requirements."
• "Richard in the electrical department is an amazing gentleman, he was very helpful and went above and beyond."
• "Dennis was incredible. He showed me the location of each of the items I was looking for."
• "The customer associates are awesome!!!!"
• "Everyone else in the store is also very friendly and willing to help!"
• "Kim from the tool and hardware section was amazing! She helped me with my delivery issue- even though it wasn't her department."
• "As soon as we went into the Appliance department, we were greeted by Wayne. He was very friendly and very helpful with the questions we had about certain things."

Cons:

• "I will not be back."
• "Every time I come here I wonder why. Nothing like the store used to be."
• "The 'manager' we spoke to told us that it was not their fault and they blamed the lack of communication on the people who sold us our home."
• "We had an incredibly rude sales lady. Whined, talked down to customers, seemed agitated."
• "Worst customer service I’ve encountered at a Lowe’s. Horrible attitudes and zero want or will to actually help."
• "Terrible staff! Manager not helpful at all."
• "Appliance department has a horrible customer service."

Product Availability and Stock

Pros:

• "The people with this Lowe's are great. I called ahead of time before coming to the store and even called their competitor who did not answer the phone at all."
• "Very well stock store."
• "You can always find what you need."
• "I have always found exactly what I needed whether or not I knew it before I entered the store."
• "This Lowe's has really helpful staff members who are pleasant, knowledgeable and happy to go the extra bit to help customers."
• "Some of the best shopping experiences for my weekend warrior projects. Very knowledgeable and friendly staff."
• "Biggest garden center around."

Cons:

• "Spent hours confirming with associates from store and corporate that the piece of equipment I was going to purchase was in stock... They are now telling me that I have to wait a week to pick it up."
• "I needed a product, it showed as available in-store at Lowes, but when I got there product wasn't stocked on shelf."
• "Had two great associates in lumber today. Helped me quickly get some wood cut and loaded onto a cart."
• "Went to purchase a 1x6. Pvc trim board all of the inventory of the one brand was damaged."
• "Ordered framing nails on line for delivery to my business it was unloaded when I inspected the shipment looks like they scrapped the nails off the floor and dumped them in box they ship out the stuff no body would buy in person."
• "Ordered an oven, first said it would be delivered between 3 to 7. It never arrived."
• "Terrible customer service, ordered items online that had 5 in stock. Rhonda, store manager called to say really had none."

Payment and Checkout Experience

Pros:

• "The head cashier took the time to allow us to use it but I was told to go in the computer and re enter the information."
• "Dan helped me out. He accepted my coupon."
• "The lines to checkout were very long but seemed to move fast."

Cons:

• "The only thing that I’m not pleased about with Lowe’s in general is that they don’t accept Apple Pay!"
• "What is happening? The registers didn’t work if you had cash to pay for your products."
• "I went at 4pm on a Monday and despite a long line, only one register was open."
• "The pickup area was removed although the sign still shows."

Delivery and Installation Services

Pros:

• "Received a large appliance from Lowes that I did not notice was damaged upon delivery. Contacted the store and spoke with the manager Kypher. Helped me through the entire situation and made everything right."

Cons:

• "Worst service ever for delivery."
• "The delivery people told us they could not install the washer or dryer because we didn't have a washer tray."
• "Very disappointed by their outsourced delivery of our washer and dryer."
• "The washer and dryer were left in the middle of our home office, uninstalled."
• "So I ordered my gas dryer online... Once I go down stairs I realize they didn't hook up my gas dryer."
• "Had it delivered again and it arrived in multiple pieces."

Store Layout and Cleanliness

Pros:

• "The bathrooms are cleaner than any public restroom."
• "This place is usually cleaner than its competitor."
• "Well Merchandised and clean."
• "What a huge store, great prices, lots of sales help, too."

Cons:

• "Not big on the way they put their price tags on the shelving, it gets confusing."
• "Looks like whoever supposed to take care of plants not doing a good job."