The Home Depot Reviews Summary

Customer Service

Pros:

• "The staff at this particular Home Depot are second to none."
• "Nicole in the rental center is a true gem! She is personable and so helpful!"
• "Had a fantastic experience with the helpful staff and especially at the front service desk with the staff member - Mahnoor."
• "The customer service representatives were very friendly and helpful with finding what I needed to buy."
• "Jason was my personal shopper today... This is the absolute best experience I've ever had here."
• "The sales team and Customer Service are always extremely helpful."
• "Asked employee where things were, took me to the product, very helpful."

Cons:

• "CLEARLY they’re not interested in good customer service."
• "The person I spoke to on the phone was knowledgeable about products, but not about customer service."
• "IMPOSSIBLE TO GET ANYONE ON THE PHONE."
• "Some people are not meant to be in customer service."
• "Very, very poor customer service over all, plus Employee Alvin, who was called to help the customer was unbelievably rude to the customer."
• "Customer service is horrible, associates are not helpful."
• "The customer service here is atrocious from the service desk!"

Store Experience

Pros:

• "Always a toy store for adults."
• "Well-stocked, friendly staff."
• "It is easy to do returns at the store because it's customer service will accept almost anything as long as you have the receipt without much hassle."
• "The store is always clean, usually well-stocked, and the staff is very helpful."
• "They mostly have what I need for house and garden."
• "The store is kept clean and staff is very helpful."
• "Always clean, nice helpful staff, can turn into a day trip for me...love HomeDepot♥️"

Cons:

• "Lumber department visit today. Okay except all of the carts for dimensional lumber were in use by customers or standing around in the aisles with orders on them. Frustrating!"
• "BEWARE OF THE NEW SHOPPING CARTS! The new shopping carts have a proximity sensor that locks up the carts wheels suddenly!"
• "More registers need to be open at all times."
• "The store is always so disorganized, understaffed and when it is staffed, some are terrible with customer service."
• "This is one of the worst stocked home depots I've ever been to."
• "Clean, but some aisles a little crowded."
• "The store was very busy, yet there were no non-self checkout lanes open."

Product Availability

Pros:

• "Surprisingly they had everything I needed to redo my bathroom as well as an outdoor deck build n stain."
• "They are helpful to the customers that I've seen while looking for a product for myself."
• "Had everything on my list."
• "Other than that they had everything in stock that I was looking for."
• "Their selection of items seems to always be very good."
• "Home Depot is always my go-to store for hardware, lighting, etc."
• "One thing that stood out to me is the Cleanliness, Helpful employees (who all seem to have positive attitudes and it is very very organized with a fast checkout system!"

Cons:

• "I struck out with trying to find light-weight, comfortable mens gloves in XL size."
• "Fair warning never order anything if your not one of their direct contractors because they just don't care about the general consumer."
• "While I understand no precise cuts not being able to cut even close to 33 inches is pretty poor."
• "Other than that, avoid going here in the evening time."
• "This rating is for appliance delivery(another company contract) Had to wait nearly two weeks for delivery."
• "Had a horrible experience with trying to custom ordering blinds!!!!"
• "This has to be the very worst store of them all."