Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "The staff is amazing!"
• "Great staff! Bravo!"
• "Incredibly nice people."
• "The staff I have dealt with have been friendly and helpful."
• "The employees working on the pick up room were wonderful. They were friendly and helpful."
• "On two occasions today I was approached by a sales person who offered help. Both were incredibly friendly and upbeat."
• "The employees are helpful and friendly, the management is well organized and the store does a good effort at maintaining their stock."

Cons:

• "If I could give this location NO stars, I would. Beyond horrible customer service."
• "No help from employees to customers, the store is decaying."
• "Every time I called I got transferred multiple times & then hung up on."
• "Constant run around, no one can give you a correct answer."
• "This is absolutely THE WORST CUSTOMER service I have ever experienced."
• "You call the store and nobody in the department ever answers."
• "Nobody seems too concerned with customer service here."

Product Availability and Selection

Pros:

• "It's rare they are out of the item I am looking for."
• "Also the cheap Adirondack chairs are great."
• "Trim and wood depot houses a great selection plus much more specialized trim that the competitors don't carry."
• "Very complete selection of the most common brands plus some unusual brands."
• "Great store and great associates that work there. Always have what is needed!"
• "5/16 × 2 inch bolts were in the 5/16 × 2 inch bin with nothing else to have to sort through."
• "Very well organized very helpful staff shelves were very well stocked unlike their so-called competition of home Depot."

Cons:

• "The peg board display was as empty as 'Old Mother Hubbard's Cupboard'!"
• "If you're doing some small construction projects it may not have the variety of supplies you need like Home Depot will."
• "The store is nice and new, but they often do not have what you need."
• "More often than not Lowes doesn't have what I'm looking for and I end up at Home Depot."
• "I am not sure why people keep saying that Lowes is better than Home Depot. This location is constantly a mess, under-stocked."
• "Some of the price labels were off the shelves but I find this at HD as well."
• "Take a good look folks. What do you see, or rather what DONT you see? That's right not a welcome person at the door to help you find what you need."

Store Experience

Pros:

• "I had such a great experience shopping for my balcony furniture."
• "Great place to get products for home improvement or bathroom/kitchen renovations."
• "The store is nicely laid out and easier to find stuff than Home Depot."
• "Very clean and well maintained."
• "This is one of the neatest, clean, helpful Lowe's in our area."
• "The store is always clean and well-stocked, good lighting throughout the retail space."
• "This store is well laid out and clean. It is easy to shop."

Cons:

• "The worst experience ever."
• "The service and support is very disappointing."
• "Save yourself a headache and think twice before dealing with Lowe's."
• "The service provided by this store is just astonishingly incompetent."
• "A nightmare experience and I will never go back."
• "Absolutely the worst home improvement store."
• "Quite possibly the WORST customer service ever."