The Home Depot Reviews Summary

Customer Service

Pros:

• "Vicki (one of the managers) went out of her way to locate a tool at a good price because it was on clearance."
• "Today I had the best experience at Home Depot!"
• "Krystie overcompensated for his not so nice demeanor. She helped out, jumped on my daughter's truck, to help load the mulch and did mostly everything."
• "A nice young lady helped me get my refund."
• "John at the paint desk was incredibly friendly and helpful."
• "One of the store managers, Danny Bardes, absolutely went above and beyond and saved my night last week."
• "I spoke to a worker in customer service named Dawn and she was absolutely fantastic!!"

Cons:

• "There is not excuse for customers waiting in a line lines that goes to the end of the aisle (half way to the back of the store)."
• "While calling back on Monday, we were told that they lost half of the cabinets and will look into it and for us to call back again in a few days."
• "You'll never see any employee when you need help; when you finally do you're given an answer worse (AND VERY RUDE/NASTY for 0 reason at all) than a general customer would if you'd of just asked them instead."
• "Just went to buy windows and the guy in the windows department was so rude."
• "Evening crew kinda sucks they really dont care how long you have to wait for assistance."
• "3 employees chit chatting at the pro desk... Obviously had zero interest in helping us."
• "Good luck finding anyone to help you at this store."

Product Availability and Quality

Pros:

• "Everything you could want to get started with your yard and gardens. Clean and well stocked."
• "We prefer the Brewster location to others because of its size and inventory."
• "Stock: Rarely an empty shelf."
• "This Home Depot has very helpful staff, easy to find items, good product availability and incredible plant’s… Pretty!"
• "The cleanest and most organized Home Depot in the tri-state area."
• "Best Home Depot I have ever been to. Everyone is very helpful and the store is very well organized and kept clean."
• "Living in dutchess county this is one of the better Home Depot’s. It is organized however I wish I could say the same for most of the staff."

Cons:

• "It's Home Depot... if you've been to one you've been to this one. The wood is typical HD quality so expect bows and knots galore."
• "It seems that every time I go to their electrical department they never have what I need."
• "Being a contractor I find they are out of items and due to item showing as in stock in computers it will never be stocked for months!!!"
• "Home Depot is a shadow of what it once was. Now it's an overrated OVERPRICED garbage dump."
• "Just the worst, poorly stocked Home Depot in the NY NJ CT tri-state."
• "Very disorganized store. Many products that are shown to be in stock are actually out of stock."
• "Poorly run, poorly managed, poorly stocked and you get a feeling of hard apocalyptic times here."

Online and In-Store Experience

Pros:

• "Saw an ad on TV that announces one can order items via the phone & a HD employer will collect these items & have them ready to be paid for at the door."
• "The app makes shipping in the store seamless. Tells you the aisle and bay to find your product in."
• "Standard HD, large parking, the layout is a bit different from most other HDs i know but easy enough to get around and find stuff."
• "Pick up is easy, and returns are hassle free."
• "I clicked on the button on the note they sent me in my email, filled out the short form to tell them I was here, got out of my car to open up the tailgate and the fellow was already walking out with the order."
• "Picked up an order placed online... An Employee brought the order right to my car. Very convenient considering I'm handicapped."
• "Checkout: Fast and Efficient, especially the self-checkout with an attendant on within sight they are ready to assist with a problem."

Cons:

• "Their online order for curbside pick up is not reliable."
• "I called my local HD, Brewster, NY... the girl said, 'NO free delivery.' FALSE ADVERTISING..!!! I'm reporting your a$$es...!!!!"
• "If you want to make a purchase over $50 from Home Depot by credit card you better make sure that you have plenty of time to stay by cashier."
• "I don't understand that there is a line of 15 people at checkout with 1 cashier and 3 do it yourself registers."
• "HD failed to mention that if your machine is connected to a water sensor alarm feature, the delivery people will not connect your machine."
• "WORST customer service ever. From now on I'll drive to Danbury Lowe's will before I spend a nickel at Brewster Home Depot."
• "Always a disappointing experience going to this dump... A ton of registers and as always only 2 open."

Staff and Management

Pros:

• "Better than Lowes, that's for sure."
• "The staff here is always helpful! Good people always make the difference 🙂!"
• "This is hands down, the nicest HD in the area. The store is clean and well ordered. The staff is polite and friendly."
• "Teresa and the team on the paints section are awesome."
• "The employees at this location are just awesome."
• "I was in Home Depot Brewster Ny... One store employee was more than happy to help. He was knowledgeable, professional."
• "Carla in Garden is so helpful and knowledgeable-just a pleasure to have her assistance."

Cons:

• "There was a time you could go into a Home Depot and actually receive help from an associate that knew what they were talking about."
• "For the 4 time going to the store (door department) have some information about front doors... No information in the computer the man with no ambition (again)."
• "Does anyone know anything here? Want to purchase an air purifier. Called store & transferred to garden dept... Then transferred to 3 other departments. Nobody knows what they're doing!"
• "The Brewster Home Depot is the worst of the bunch. They never have what you need and never have the help on hand."
• "No one asks to help you and you end up wandering around looking for someone to help."
• "This store manager needs to pay attention to what's happening on his floor, get some additional and/or retrained trained."
• "If you are going to place an order at this store, be sure not to use Tom at the pro desk."

Store Layout and Cleanliness

Pros:

• "It's a big store. Got a lot of stuff."
• "HOME DEPOT is a real 'GO TO STORE.'... I've found staff to be most helpful."
• "Cleanliness: always clean and well kept."
• "The Home Depot experience is nice and clean, user friendly and consistent the same store."

Cons:

• "At 12:00 pm in the afternoon most isles were being restock or checking inventory and some isles were completely blocked."
• "Today I saw at least 3 people not wearing masks properly. Distance marks to checkout on floor are peeled off or gone."
• "Waited outside for a concrete delivery for almost an hour, while order was listed 'ready for pick-up.'"
• "They should charge a few pennies more so they could pay more to hire managers that can walk and chew gum at the same time."