Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Frank went above and beyond. He voided our entire order and personally rang up every one of our items (even without barcodes) so quickly."
• "Today I've had the best customer service experience ever."
• "Staff is extremely helpful especially Frank, the gentleman who helped me directly with my purchases."
• "This store is always clean and has a friendly staff that is very helpful any time I have asked for anything."
• "I'm greeted cheerfully by Adam at the front desk."
• "Great customer service by a representative named Tom!"
• "Every time I’ve been to this location, I’m met with friendly staff that answer all my questions."

Cons:

• "3 weeks and countless calls of people who do not care and push the blame to someone else."
• "Terrible customer service - if you can even call it that."
• "Horrible Customer service from management."
• "Very disappointing and stressful experience!"
• "Lowes is simply the worst. Ordered a refrigerator and had to return it 3 times because they kept delivering it damaged & punctured."
• "DO NOT BUY APPLIANCES FROM DANBURY LOWES."
• "The lack of customer service is the worst I have ever seen."

Store Experience

Pros:

• "The store was well stocked and tidy."
• "They always have what I'm looking for there."
• "Great store for my gardening needs, especially love the plant clearance section."
• "This is the number one home improvement store for the homeowner!"
• "I love going to the Lowe's Home improvement store to buy things I love going up and down the aisle searching for things that I didn't even know I needed."
• "The nursery selection is huge and wonderful!!"
• "Store is clean and very well stocked."

Cons:

• "After restrictions have been lifted I am not longer a fan of Lowe's they have ZERO precautions set up."
• "They are not cleaning their carts and registers properly."
• "Meanwhile, the rows are a mess."
• "Combine that with isles so clogged with displays you can't pass other shoppers and I can't recommend this store."
• "Whole sections of shelves are empty or in such disarray you can't find what you're looking for."
• "This Lowe’s is possibly one of the worse stores that I have visited."
• "All the usual courtesies aren't happening because they're exhausted."

Product and Services

Pros:

• "VETERANS need to see this: If you’re a veteran, as I am, you’d be happy to know they let you get 10% off even on items that are online only."
• "They offered to waive the $79 fee if I kept the vanity which I accepted."
• "We got great, fast customer service, great advice and on top of that he find us a way to savings."
• "The gentleman who helped us loaded up our cart for us and even offered to help us load the car."
• "They have had everything in stock, every time."
• "Differentiator was the ability to try out power drills, they have setup with sample wood to work with."
• "Went in for a sale on Fridges and even walked out with an additional discount on closeout price(s) on the model I chose!"

Cons:

• "I wish there was not as much paperwork involved in this purchase."
• "Lowes is simply the worst. Ordered a refrigerator and had to return it 3 times because they kept delivering it damaged & punctured."
• "Returned. Alternative showed in stock at another store - NOT THERE."
• "When they arrived to deliver the item they left it out in the driveway in the rain instead of bringing it to my covered front porch."
• "Product failed after a year, went back and forth between the store and the manufacturer until the store manager stated 'There's noting I can do.'"
• "Ordered a custom cut blind which took more than 6 days to have ready."
• "I paid for the next day delivery of item and incomplete piece was delivered."