"The people who work there are outstanding when it come to being courteous friendly and helpful."
"Everyone here seems to genuinely enjoy their jobs. I appreciate everyone's assistance and expertise."
"The employees of this depot are very cordial and helpful."
"Cathy on the MET Team helped me to find what I was looking for. She was very patient with me while I was trying to explain the project I was doing."
"The staff was extremely helpful and so damn polite!"
"One employee who stands out is Bill Miles who has gone over and above providing courteous service."
"Amazing customer service from Lisette this afternoon!"
Cons:
"Should be avoided at all costs, they're useless."
"Absolutely horrendous customer service!!"
"Horrible experience so far. They use a delivery service that destroyed my fridge and my home."
"Worst experience ever."
"The employee who worked in the department was told that we needed help by 2 different employees and she walked right by us twice."
"Worst home depot ever."
"She was very VERY rude and unprofessional."
Store Condition
Pros:
"This place is so spacious."
"Good store, clean, especially when compared to the Oregon Avenue store."
"Store is very clean and there’s adequate parking and it is handicap accessible."
"The store was cleaner and well-stocked."
"Always well stocked, clean."
"The store was also much cleaner with less clutter than I have ever seen before."
"This is definitely the most well-stocked Home Depot outside of Philadelphia."
Cons:
"Online pick up was awful. Some of the items were given away after being paid for."
"Garden center closes hours before the rest of the store with no postings about this whatsoever."
"The tiles I needed were mostly damaged packages."
"Very disappointing to find the Kingsford Charcoal deal not available in my local store."
"Inventory is slim pickings and aisles are disorganized and always a mess."
"Had mostly what I needed but that garden center... my god the bird pee smell is overwhelming."
"Stay away! The kitchen installation was so badly done that I can’t open the refrigerator doors completely to clean the shelves without TOTALLY REMOVING THE REFRIGERATOR out into the middle of the kitchen!!!!"
Staff and Service
Pros:
"We also worked with several different store staff and they are all so kind and professional!"
"The workers here are the kindest people you'll meet."
"Not only did we get MUCH higher level materials at a much better price but the service and help Brian offered was just beyond."
"This place has been the go to for all of my home improvement needs and they've been beyond excellent."
"I will always choose the Broomall location just because of the service I received!!!!!"
"We had a terrific experience with the staff who were very helpful and useful to us."
"Very friendly workers at the store, recommend for wood and lumber for any project!"
Cons:
"Busy like Black Friday and as usual a few hard-working employees and the other 70% walking around or in the bathroom."
"All of these stores have changed a lot the staff used to ask if you needed help now they just walk pass without even saying hi."
"The issue I believe is a total failure at HD to take ownership of the products they sell."
"They never delivered my products when they were suppose to be delivered yet couldn’t give a reason why it wasn’t delivered on time."
"It was like a ghost town. There was nobody in sight to offer assistance or answer questions."
"Staff act like there doing you a favor instead of there job."
"Only go here if you know what you need and how to find it yourself. The people that work there are barely willing to help."