The Home Depot Reviews Summary

Category: Home improvement store Warrington, Pennsylvania

Address: 650 Easton Rd, Warrington, PA 18976, USA

Phone: +12154910189

Rating: 4.1
based on 178 reviews.

Customer Service

Pros:

  • "Best customer service anywhere."
  • "Sandy was AMAZING! Going above and beyond is an understatement!"
  • "Staff was nice and friendly. Every employee in the store greeted me when they would pass me and asked if I was okay finding things in the store."
  • "Just went to the Home Depot Warrington PA store and met a very knowledgeable store assistant manager KME and received very warm help."
  • "Scott & Ciara in the Garden Center were extremely helpful when I was in the store on August 21st."
  • "Stephanie DeLaurentis was incredibly helpful in assisting me with my home project."
  • "The couple of times that I was there this week the cashiers were very cordial and pleasant Aaron and Meghan both in the outside garden checkout were patient and genuinely cordial."

Cons:

  • "No one wanted to help me at any point with any of my issues."
  • "Employees are lazy, unhelpful and generally useless in any area of home improvement."
  • "I’m extremely disappointed and discouraged by the lack of accountability and assistance at Home Depot."
  • "The cashier in self-checking her name Ileen gave me hard time and she acted like she was helping and call the manager Stephanie who were more rude and mean."
  • "Just had one of the worst customer experiences ever due to a floor manager at the Warrington PA Home Depot."
  • "Poor customer service that simply doesn't care."
  • "This Home Depot is the worst for customer service. Such bad, lazy attitudes."

Store Experience

Pros:

  • "Clean store. Ample parking. Knowledgeable staff."
  • "Attendants were helpful and kind in the store."
  • "They have the stuff. Friendly assistance and stocked shelves."
  • "The rest of the store is well laid out, well stocked, tidy, and - above all else - staff are eager and quick to help."
  • "They all were extremely friendly and helpful. It was actually fun!"
  • "The garden area, which is clean and organized."
  • "I love the garden center here & the electronics."

Cons:

  • "The store redesign pushing to self checkout is even worse if you need customer service."
  • "I left upset after making the drive and leaving with nothing I needed."
  • "How ever I did pas to the mens room and it was frightful. Seems like it hasn't been cleaned in over a week."
  • "We went to two different home depot stores looking for a particular Christmas door mat that the employees said were in stock. They couldn't be found in either store."
  • "The first thing I see was no check-out all self-check-out with one worker on her phone."
  • "This is one of the worst Home Depot's I have ever been in... I'm not sure why this store doesn't restock their shelves."
  • "Store is filthy, disorganized, understocked and always a stressful trip."

Online & Pickup Services

Pros:

  • "I placed an online order and I chose to have 2 different items be picked up at my local store. Was email notified that it was ready to be picked up."
  • "If they don't have what you need they will order it online and deliver to your home."
  • "One feature that is very helpful that I used is their online shopping feature that gives your multiple choices."
  • "They matched Lowe's on $499 sale price of 7 by 7 Rubbermaid storage shed and even ended up with better Suncast shed for same price."
  • "The staff took the time to get my phone number and call me so I could pick it up."
  • "Just experienced the little helpers workshop. Absolutely amazing."
  • "Pretty standard home depot. Very reliable for goods and services."

Cons:

  • "I paid $35 for carpet measure and only partial quote arrived in my email."
  • "Waited 15 min for curbside pickup. No one showed so I went inside and waited another 30 min."
  • "I paid for a pallet of mulch to be delivered to the back of my house... Never will I use their delivery again."
  • "I am very unhappy with my Andersen window ordering experience."
  • "I placed an online order for pick up. Total disaster. The app didn't work. I waited over 30 minutes for my order which I was notified was ready."
  • "Curbside pickup is terrible. Very very slow."
  • "I will not be coming back here anytime soon. The customer service is unbelievably terrible."

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