The Home Depot Reviews Summary

Customer Service

Pros:

• "Great customer service when I had to return an item as well."
• "The staff are always friendly here and the shelves always stocked so I can find what I'm looking for and be in and out."
• "Very satisfied by the customer service from Andre helping me with my thousands of questions about Vinyl siding and was able to accomplish what I needed to do."
• "Today Steve in the Middletown store took the time to explain to me how to operate a snowblower I had previously purchased."
• "The cashier Tracey who checked me out really was so kind and has amazing customer service."
• "Good customer service. Friendly staff."
• "The Home Depot in Middletown boasts an incredibly friendly staff."

Cons:

• "Went to store to make returns it was only me and one other person in line they had us wait 20 mins before even acknowledge we are standing their poor service."
• "I was left on hold for 25 minutes and passed around to several different associates when I had a simple question."
• "This place is horrible, so much for curb side pick up no one answers their phones waited 20 mins for a curb side pick up?"
• "This is a terrible store with terrible customer service. Do not buy any appliances from this store."
• "I wish I could leave zero stars. Do Not buy appliances here!"
• "Customer Service is poor! I ordered items that appeared in stock online, and they cancelled it because they were out of stock."
• "Terrible terrible customer service."

Product Availability and Selection

Pros:

• "It's the Home Depot, they have everything and if they dont, they will have it the next day."
• "Always find everything that I need.. If is not what I am looking for, at least I find, or they suggest something similar to work with."
• "Great tile selection! Customer service is awesome. They had the tile we wanted in stock."
• "I always find everything I need there.. the inventory is well organized and shelves are fully stocked."
• "This Home Depot is well organized!! I always find everything I need and very quickly!"
• "Home depot is by far the greatest place to shop. Helpful staff."
• "The store is great, has everything I ever needed."

Cons:

• "ordered a whole kitchen set said they were coming multiple different times and never showed up and found out they never even placed my order yet!"
• "They make up their own rules while being the rudest nastiest people on the planet. Prices will be clearly marked, yet they refuse to honor prices."
• "Almost Everykne doesn't knows what they're talking about, and its very spread out and hard to find."
• "WHAT IS WRONG WITH THIS PLACE????? Never order flooring from here."
• "Sold us a moldy used fridge but did not disclose that it has been preowned."
• "Will not make big order here again roof material order shipment incomplete... Customer Service is poor! Lack of communication."
• "Delivery from this Home Depot Is absolutely Horrible!"

Store Experience

Pros:

• "Overall my visit tonight was very positive and I saved money!"
• "The place was crowded but I was able to find what I needed and leave in a timely fashion."
• "Visited paint department twice in the past week. Both times received competent, helpful service."
• "They finally cleaned this place up. The store is neat and orderly finally."
• "Store was clean and fully stocked."
• "Their bathrooms are neatly cleaned. I appreciate the cleanness of the store as a whole."
• "Nice clean store."

Cons:

• "I had a very strange encounter at Home Depot I came in looking for a faucet and electric appliances... a man approached and offered to get me this item for a half price. Cash only he said."
• "The older lady made my whole experience very unpleasant."
• "Your better off going in to get your order then to wait for curbside I waited 40 mins walked in and got it myself in 2 mins don't offer a service if u can't do the task."
• "But the loss prevention officer Bobby is a wannabe cop. He thinks he is a cop."
• "1-star for curbside pickup... I called the store to discover no one was coming with my order."
• "Horrible customer service and tons of safety hazards."
• "Really bad service I go to spend 500 dollars and the guy told me to wait 30 minutes."

Staff and Assistance

Pros:

• "Mr. Ron, from the plumbing department is the best worker I have ever been helped by."
• "So nice to know that there are still honest, kind people in the world!! Thank you again to this very nice young man!"
• "Great staff... knowledgeable and friendly."
• "Found wood I needed. Associate was kind enough to cut it into 4' pieces for me."
• "The managers did a great job training all the employees."
• "I found the staff to be extremely helpful with questions during my visit and even helped me load bulky items into the car."
• "Workers seem friendly and knowledgeable."

Cons:

• "Drove 3 hours to get the floors that they had in stock but before driving to the place, my husband asked if the guy can hold the floors that we wanted to purchase and he said no."
• "The credit card terminal at the garden center register was not working properly."
• "Very bad, Went up to pay showed them my military card and they denied me my 10% off."
• "Sometimes you can find a knowledgeable person to answer questions, many times not."
• "As usual, this is a help yourself store, as no one was around to ask questions or help with merchandise."
• "The employees that walk around like zombies aren't helpful at all."
• "Ok products, I found more help at my local hardware store, most employees are unhelpful and lack proper training."