Michael's Jewelers and Gemologist Reviews Summary

Customer Service

Pros:

• "Michael and his staff are friendly and attentive."
• "The entire staff was friendly and extremely helpful and made the entire process a happy experience."
• "Johnny treated us with respect and thoroughly answered all of our questions."
• "The staff especially Johnny was extremely knowledgeable, professional, and personal all in one."
• "Everyone is so helpful and personable."
• "The staff and owner are friendly, professional, helpful and they get to know you by name."
• "Always a pleasure shopping at Michaels. Knowledgeable staff that is attentive and helpful."

Cons:

• "Now I am receiving unsolicited marketing texts."
• "I am not happy with being spammed with marketing texts and having my info used in this way when I was assured it would not be."
• "But last visit was a bit disheartening. I got the impression that she didn't really want to help me."

Design & Customization

Pros:

• "The entire process of designing my ring was quick and easy and it came out better than I could have ever imagined!"
• "After working with Steven and the staff a beautiful necklace was designed incorporating the sapphires and diamonds plus we added a gorgeous aquamarine stone as the centerpiece."
• "Michael created a brand new ring that looks even better than the original - for the same price!"
• "They worked hard to find me a perfect center stone without breaking the bank."
• "Michael makes your vision come true!"
• "Michael’s custom made the ring of my dreams."
• "Michael's team hit every detail and produced exactly what I envisioned."

Cons:

• "But it turned out after seeing it completed, I did not love it paired with my engagement ring."

Quality & Craftsmanship

Pros:

• "The repairs we’ve needed make our items look like new."
• "Michael did an Incredible Job with my diamonds!"
• "The engraving, as per his suggestions, is beautiful and the price was reasonable."
• "The craftsmanship of his original pieces are outstanding and work is always done in a timely manner."
• "They do excellent repair work as well."
• "The meticulous attention to detail in every arrangement is nothing short of commendable."
• "Every piece of jewelry Michael has and makes is beautiful!"

Cons:

• "They turned down some work because they knew the piece would not come out looking perfect."

Value & Pricing

Pros:

• "Plus the prices are affordable to anyone."
• "The price for designing this one of a kind custom ring was just better than many of the nonunique premade rings I had been shown at all other jewelers."
• "Not only was the price affordable but it was completed in a timely manner."
• "His prices are great and he is honest and sincere and will work out a great deal, so you can buy the piece of jewelry you really want!"
• "They find a way to give you what you want while keeping cost low."
• "Nothing is overpriced either, unlike some of the other mainstream stores that just are after money."
• "Also very reasonable pricing for high quality diamonds."

Cons:

• "I was able to make the best purchase at an affordable cost!"