Address: 650 Union Blvd Ste 6, Totowa, NJ 07512, USA
Phone: +19737908836
Rating: 5.0
based on 239 reviews.
Customer Service
Pros:
"Kim, Kevin, Jenny, and the team provide the best customer service imaginable!"
"Everyone who works there treats you like you are their only customer."
"The entire staff is pleasant, knowledgeable and professional."
"Everyone at Kevin's is professional and knowledgeable."
"The entire staff is super friendly and helpful, I am greeted as soon as I come through the door."
"The warm, friendly, and personally attentive service by Kevin and his entire staff is unparalleled."
"The customer service at Kevin's is top notch!"
Cons:
No negative comments regarding customer service were provided in the reviews.
Customization and Selection
Pros:
"Anything you can dream they can make! Absolutely fantastic!"
"They custom made an engagement ring that is spectacular."
"If they don't have something, they can custom make a piece, or replicate some."
"Kevin recently made a custom necklace for my wife using gemstones that we own from other pieces of jewelry -- it is just beautiful."
"The selection at Kevin’s is unbelievable."
"They have a good selection of merchandise at every price point and I’m always finding something new."
"Kevin’s has a huge selection of beautiful jewelry."
Cons:
No negative comments regarding customization and selection were provided in the reviews.
Quality and Craftsmanship
Pros:
"Kevin’s exquisite taste is reflected in the wonderful brands, collections and pieces in his store."
"The diamonds were set perfectly. It’s absolutely beautiful."
"The jewelry and gem stones he sells in his store are gorgeous and Kevin’s has items you can wear every day or on special occasions..."
"The attention to detail and craftsmanship displayed in their work is unparalleled."
"Kevin has designed 'one of a kind' pieces of jewelry that I treasure!"
"Their jewelry is exquisite, and shopping there is a unique experience."
"The jeweler’s attention to detail, high quality products, and fantastic work are very impressive."
Cons:
No negative comments regarding quality and craftsmanship were provided in the reviews.
Value and Pricing
Pros:
"He helped us pick our wedding bands and even designed a custom ring for my wife that was within our budget."
"They carry a huge array of awesome jewelry and their prices are competitive."
"The entire staff at Kevin’s are spectacular. They treat you as you want to be treated and they deliver quality and honesty and priced fair."
"In my experience they offer the best prices and most importantly they review your personal items right in front of you."
"The best is the confidence I have making purchases there because I know Kevin stands behind everything he sells."
"You are greeted warmly, get attentive, personalized service, and, best of all, fair prices!"
"They have a lot of pieces, both economical and high end, good for all customers looking at any price range."
Cons:
No negative comments regarding value and pricing were provided in the reviews.
Trust and Integrity
Pros:
"I must admit, walking in the door I was concerned that my engagement ring repair was going to be very expensive. I cannot explain how thrilled I was when after an examination of my ring I was told 'there was no cost for the repair'."
"They are dedicated to customer satisfaction and trustworthy."
"Kevin has always been the most honest and trustworthy jeweler I've ever dealt with."
"Kevin and his staff are all extremely knowledgeable, have decades of experience each, patient, enjoy just educating clients, deliver highest quality products and personalized service, stand behind their products, and most importantly are honest and trustworthy."
"There is a level of trust, friendship and professionalism that you will find no where else!"
"I have been going here for over 24 years now and I trust Kevin and his staff for one reason, they are HONEST…."
"If you’re looking for a jeweler you can trust, 'Kevin’s' is the jewelry store to go to."
Cons:
No negative comments regarding trust and integrity were provided in the reviews.