Glamour Couture Reviews Summary

Customer Service

Pros:

• "The customer service was amazing and personable."
• "Jessica was extremely attentive and accommodating."
• "The staff made my daughters Prom dress shopping a great experience and made her feel like the beauty she is."
• "Everyone that helped was so understanding of what I wanted, and made sure I was satisfied with what I received."
• "The customer service lady jumped right in and helped as she saw us looking."
• "The entire staff was so helpful and made my daughter feel special."
• "The staff very professional and helpful!!"

Cons:

• "The worst experience of my life I bought my daughter a dress for her graduation worth almost 700 dollars and the dress was too small for her."
• "This store is way over priced and horrible customer service would not recommend them for the life of me."
• "They was very rude when speaking to the sales associate."
• "Once they take your money good luck. HORRENDOUS customer service."
• "Do not shop here... I plan on reporting them to the Better Business Bureau."
• "The guy manager it seemed like was very impatient and rude the whole time."
• "Cris is very rude and disrespectful and spoke to my family and friends horribly."

Selection and Variety of Dresses

Pros:

• "They had a great selection of beautiful dresses!"
• "Tons of dresses to choose from."
• "So many dresses, great accessories."
• "Their selection of dresses for either occasion is extensive and beautiful."
• "Great selection so it made it hard to narrow it down to one."
• "They have every style, color and size you could imagine."
• "They have the best selection of dresses ever!"

Cons:

• "The dress where huge on us they over charged to altered."
• "They had exactly ZERO dresses available of the 52 they “said” were in stock."
• "They didn’t really have a variety of colors and styles to choose prom dresses from."
• "We went to Chic Boutique looking for a dress which we found out was discontinued."
• "I wish I would have read the reviews before coming here."
• "Also when I tried to return it 2 days after, they don't accept returns."
• "The rest of the ladies seem judgy impatient and no manners."

Price and Value

Pros:

• "Got the dress in less then 2 days for a great deal!!"
• "They offered me a discount on the dress and told me they would fix the opening as well."
• "Sonny offered us a discount as returning customers."
• "The Salesgirls were really helpful and gave me a HUGE discount."
• "He's an expert at what he does and helped make our experience even better by giving us a great price on 2 dresses."
• "Sonny gave us a great deal and my alterations were done on time."
• "Because they didn’t have my size unfortunately, Sonny was able to give me a good discount on the dress I bought."

Cons:

• "Not only are their dresses over priced and fall apart."
• "This store is way over priced and horrible customer service would not recommend them for the life of me."
• "think they deceived me with the price when my daughter measured her dress it said $389.99 when I went to pay the man charged me $489.99+ taxes."
• "For example a birthday crown... you can find better quality on Amazon than the one they have and at a quarter of the price."
• "The petticoat also charged me 120 then I check on Amazon and it is $26."
• "The slightest alteration is hundreds of dollars on top of their over priced dresses."
• "Her dress ended up being over 900 with your scam alterations and literally fell apart."

Staff and Service

Pros:

• "We worked with Sonny and Yamilet to get my sister’s prom dress and they were very helpful!"
• "Elizabeth was very helpful in finding me dresses to try on, recommendations and suggestions in styles."
• "Jessica helped me out with fittings for my Prom dress. She was super nice and has a great smile."
• "Angelica was so amazing, kind and patient."
• "They both were helpful and took care of an alteration issue with grace and went above and beyond an exceptional customer service."
• "Yessica is so nice and knowledgeable."
• "The sales associate, Ms. Deborah, was not only extremely kind and funny, but very helpful."

Cons:

• "The least he could do is accommodate us when it’s convenient for us to come in to try it."
• "They take your money, and a lot of time as well, just for them to rush your dress."
• "Do not ever get sized with them, completely unreasonable."
• "The owner started literally yelling at us to get out and that we are liars."
• "I will never allow her to buy anything from this store again and will be letting others know of her experience."
• "I would never have alterations done by the seamstress Beatrice I had several issues with her work on my daughter's dress."
• "Save your money and save your time and find a quality place to shop in. This place is trash."