Malabar Gold & Diamonds - Iselin - New Jersey Reviews Summary

Customer Service

Pros:

• "He was Very helpful and friendly."
• "Nita was very respectful and helpful in choosing the item we were looking for."
• "Excellent service by Muneer."
• "Our salesperson, Nita, was incredibly knowledgeable and patient."
• "Good customer service and transparency about current offers."
• "Shobana was very helpful and served us with all our needs."
• "Unisha was the best sales rep I had helped me. So kind and helpful."

Cons:

• "It was unfortunate that my family and I were stereotyped upon entering the store."
• "Also the security guy at the door was so busy in his phone with his headphones in his ears that people had to knock on door multiple times to get his attention so he could let them in!!"
• "Unfortunately we didn’t had a great experience wit manager of the store. He is rude."
• "One of the most overrated shop I have seen lately. Manager lacks basic courtesy towards customers."
• "Worst customer service ever."
• "Have been waiting for more than an hour no body came to help us."
• "No customer service at this place."

Product Selection

Pros:

• "They do have good collections in Gold and also in Diamonds."
• "Beautiful selection as well!"
• "The staff showed us a variety of products."
• "Malabar has a great selection of jewelry and designs."
• "The variety and quality of jewelry on display were remarkable."
• "They have an impressive collection of Men’s items, especially bracelets."
• "The store has a huge collection of jewelry."

Cons:

• "No other jewelry apart from what they have on display."
• "Compared to India price is very high .. making charges and stone cost is also very high."
• "Prices were slightly on higher side compared to other shops in oak tree road."
• "But one thing to note is that the store had some foul smell."
• "Very disappointing. They are fraud. I went to buy diamond ring... Check twice before you buy diamonds."
• "Weekends are very busy and sales staff becomes pushy and doesn’t give time to decide."
• "The thing I hate about their system is they don’t calculate in front of you and they choose their own price and want you to pay that."

Store Experience

Pros:

• "Awesome place, beautiful collection, friendly people."
• "Had an EXCELLENT experience shopping there."
• "I definitely recommend this store as they have very good quality gold at great price."
• "I had a very pleasant experience shopping here for the first time."
• "Had an amazing experience, first time buying jewelry as a young one."
• "It was great experience to shop here for gold and diamond jewelry."
• "Had a wonderful shopping experience at Malabar Gold and diamonds Iselin, NewJersey."

Cons:

• "So much of crowd on weekend."
• "It took a while to announce our name based on the registration queue."
• "Finding parking was difficult to find as they have very less lots in their own parking lot."
• "Don’t ever ever buy from this store. The owner of the store know how to do business and help customers. But the sales person pretends to be owners."
• "They have 8 slots of dedicated parking 🅿️ as well."
• "Worst experience.!!"
• "We stood and walked around the store for good 10-15 minutes but no sales associate even acknowledged our presence in the store."