PetSmart Reviews Summary

Customer Service

Pros:

• "Staff was helpful."
• "Everyone was so helpful from the cashiers to the person working on the fish station."
• "The staff is always so pleasant, friendly and helpful..."
• "Each time I work with different employees who are welcoming, helpful and go above and beyond."
• "Great staff. Cashiers always friendly."
• "The staff were all professional. Kind, courteous, and if they saw you asked if you needed help."
• "The entire staff was helpful from the time we entered until we exited. They were friendly and very knowledgeable."

Cons:

• "The employees here are not very friendly to Asian people."
• "HORRIBLE CUSTOMER SERVICE."
• "Not one time did management come to assist."
• "the stuff are unprofessional and not willing to help."
• "One of the worst grooming experiences I’ve ever had."
• "Two associates hung up on me..."
• "The cashier here wasn't friendly. She was also unprofessional."

Store Condition and Management

Pros:

• "Clean store, well managed and always stocked."
• "Clean well organized store."
• "The building is clean, items I needed were available. Parking great."
• "otherwise the store was actually clean and well kept"

Cons:

• "This store looks neglected. The fish department is run through and disgusting."
• "However, I did not like how in different areas of the store was urine that was not cleaned up."
• "Shelves were half empty, couldn't find correct prices for Supplies."
• "This store location is the worse with getting customers checked out. They will always have only one cashier working."
• "It’s extremely poorly managed."
• "I take my dog there to be groomed. If you make an appointment for a time when the store is still closed but the grooming dept is open, be prepared to stand outside for at least 7 minutes before a manager will let you in."

Grooming Services

Pros:

• "My dog looked and smelled great when I picked her up!"
• "If you need to get your dog groomed Francesca C is defin the best."
• "My boy Luke was groomed for the first time recently, he can get a little nervous about new things but Anthony was so sweet."
• "Marquita was very professional I was very pleased of the results of Jax's grooming."
• "The groomer here Hailey is an absolute gem!"
• "Very nice people, GROOMER was excellent in handling my dog."
• "I can’t say enough positive words about my dog’s grooming experience with Shanajia B!!!"