LEONARDO JEWELERS Reviews Summary

Customer Service

Pros:

• "The shopping experience we had was certainly above and beyond."
• "I was warmly greeted and helped tremendously! The whole staff was kind and extremely thoughtful."
• "Such a pleasure dealing with a family-owned business that still knows how to treat their customers!"
• "They are friendly, listen and care about their customers."
• "Everyone at Leonardo jewelers is happy to help without putting any pressure on you. They are all very knowledgeable and you can tell they love what they do."
• "Everyone was super friendly and they actually had a watch I've been looking at that normally have a waitlist."
• "The staff is always very nice, professional, and personable."

Cons:

• "However, he always offered me watches in other different brands or the Rolex model that I never requested."
• "I would not recommend this store for Rolex buyers."
• "Was super disappointed in my experience with the staff/owner of Leonardo Jewelers."
• "Rolex is closing many stores in the US, they should consider Leonardo jewelers next."
• "This is not the kind of treatment I like when I go jewelry/watch shopping."
• "The inventory here is also not great compared to something similar."
• "The staff here is extremely obnoxious and pompous."

Product Selection

Pros:

• "The shop has some wonderful watches, Omega, IWC, Breitling...."
• "I highly recommend this store based on customer service and it’s vast variety!"
• "They have a selection of watches very hard to find in the area, and plenty of stock."
• "Their amazing selection of unique timepieces and jewelry."
• "Shop here for any watch brand and jewelry you may like."
• "Their selections of Tudor, IWC, Brietling, Omega, etc., was a delight to see."
• "The watch brand selection is best-in-class holding everything a consumer would want from Rolex, Omegas and Tudors (and much more!)"

Cons:

• "It’s been years, I still haven’t got the watch that I requested."
• "She told me the Datejust of my dreams wasn't available, I had to order it!"
• "Very Very Very disappointed in Ivette and the team, would not recommend them as a good people to do business with."
• "Yesterday I was told in a very rude and demeaning tone that I should basically give up."

Staff & Service

Pros:

• "I especially liked Chris and John. The best jewelry and watch store I've been to."
• "Worked with Judi whom was very knowledgeable, honest and friendly."
• "Judy spent 3 hours with us going over choices and making selections."
• "John super friendly and very personable."
• "Judy... has been incredibly helpful to me."
• "Vivian and the team at Leonardo Jewelers were exceptional throughout my engagement ring purchase."
• "The level of service I received from John and the team was top-notch."

Cons:

• "I cannot thank Judi enough... giving realistic expectations and making my dreams come true in getting my first Rolex just in time for a big milestone!"
• "Although these watches are extremely difficult to get right now and the wait is extremely long, Judi always answered my phone calls and my emails and provided me with an honest update."
• "Judi, for helping me buy my first Rolex."