Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Very personable and helpful staff that looked to include a nice stable of cuties. Neatly and amply stocked shelves and floor displays."
• "Sales associates are very helpful."
• "Thank you to John and to his colleagues for doing what it takes to make their customer happy."
• "I always have good luck at lowes. Staff is always friendly and the store is clean and well lit."
• "Nancy in the Garden Department was exceptionally helpful and knowledgeable."
• "Every Lowe's should have employees like George & Ginny (cashier) - they were professional, helpful and offered top notch customer service."
• "Sean & his flooring team went out of their way to help us and we are so thankful for their hard work."

Cons:

• "Terrible customer service! I purchased a refrigerator/freezer in May 2023, which stopped working after about 3 months."
• "Unfriendly staff."
• "We are finishing a room in our house... Melissa in customer service and her manager were highly unprofessional."
• "The customer service has been beyond terrible."
• "A lot of people seem annoyed when you require assistance."
• "Very unpleasant and unprofessional customer service."
• "The person running customer service was absolutely horrible."

Store Cleanliness

Pros:

• "This Lowe’s is very clean."
• "Store is clean and employees are polite."
• "I always have good luck at lowes. Staff is always friendly and the store is clean and well lit."
• "Very clean. Now they have self check out which was great and fast did not have to wait in a long line."
• "The place is very clean. All these factors together make for a great Shopping experience."
• "The store itself is nice, clean and always stocked."

Cons:

• "To be honest - a very dirty store."
• "Tonight the place was messy, dirty and disorganized. Stocking aisles stuff in the way, uh."

Product Availability and Stock

Pros:

• "They seem to have everything I needed for bathroom repairs and upgrades."
• "Love the plant selection!"
• "Large selection of items in stock."
• "Lowes has some beautiful and a classy supplies."

Cons:

• "Bought a washer dryer and oven over 3 weeks ago. Not one has been delivered."
• "Numerous large orders of ours were pulled late and with wrong items."
• "Not maintaining stock of commonly used items is a problem."
• "Always out of a ton of screws, nuts and bolts because they don't carry certain sizes and do not restock what they are out of."
• "The appliances they have on the floor AND on the website do NOT represent what they have in stock."
• "About 4 or 5 years ago I purchased a Dewalt D51822 framing nailer and Lowe's now no longer carries nails for it."

Staff and Assistance

Pros:

• "Best store ever tons of people willing to help u find stuff."
• "Most home improvement stores can be a wasteland when you're trying to find help, but I always manage to find someone in the Quakertown store."
• "Helpful people i was looking for an air compressor for topping off car tires at home, not expensive items but located in an odd place."
• "Needed materials for renovating laundry room, 4 different people had to help me, the flooring guy, shelf guy, lumber guy cut my wood to size and a young girl help me find some hardware, great visit, lots of friendly and helpful people work here."
• "Went in to find a folding table, couldn't find it, went to customer service and two friendly staff members helped me."
• "George in an angel! He is very experienced and very patient and he takes the time to help you understand how something should work."
• "Nicole and Bob B. Went way above and beyond to help my husband and myself looking for a very specific piece for our Kohler sink."

Cons:

• "We waited about 10 minutes in the department and no red vested person came by."
• "We couldn’t find any assistants to help us with an appliance."
• "A Lowe’s associate came up to me and stated 'do not touch the tools unless you know what your doing'."
• "Every time I have gone in here, it's like the staff is running away from me."
• "I have watched this store deteriorate, A few years ago it was more organized now it seems like nothing has a price tag, NO ONE IS EVER AROUND FOR HELP."
• "You can hardly ever find someone to help you in the evening."
• "Went there looking to purchase a washing machine. The guy in Lowe's uniform was busy socializing with an obvious female friend and never offered assistance."