The Home Depot Reviews Summary

Customer Service

Pros:

• "Went in not really knowing exactly what I needed. A man named Mitch came to help me without even needing to be called. He was extremely helpful and knowledgeable."
• "Elmer and the guys are great! I'm an everyday contractor and they are Very helpful and know how to execute a problem."
• "Very good help from John in the Doors department he was extremely helpful in giving me dimensions for the doors and how they would fit and how different blinds would fit with different types of sliding doors."
• "The staff at this Home Depot have been pleasant, knowledgeable, and helpful."
• "Very helpful staff, assisted with loading a compressor into the truck without having to be asked."
• "Hey, there's a cashier on the evening shift, Her name is Me Me she is such a blessing, friendly, helpful, and you need more workers like her."
• "The gentleman who helped us was kind and helpful."

Cons:

• "I went back in today for the first time in a while and I forgot why I don't go to this Home Depot."
• "Employees are not trained experts - do not rely on them for professional advice."
• "Horrible. Their service is inept and their shipping and receiving Department is incompetent."
• "This was guy was so lazy! Not my fault your shelves are messy."
• "Moreover, the Customer service representative named Ellen was very rude to me."
• "I know this place is convenient but that's about it the people there are stupid as hell they don't know anything about any of the products that they sell."
• "Employees have piss poor attitudes, answering questions as if I have inconvenienced them."

Product Selection & Availability

Pros:

• "Much better than Lowe's lately. They actually maintain inventory of multiple different versions of the same item so that there is a selection."
• "Home Depot has a wide variety of products for the DIY market."
• "One of the best home improvement stores out there. Cheaper alternative over Lowe's."
• "I saw different products than found in NE Philadelphia locations."
• "This is the best HD in the area hands down. They are for me always well stocked with items that I would buy."
• "I've found that they have more products in stock, the right products, skilled people to help you."
• "For everyone from home owners, DIY'ers to mechanics, carpenters and handymen, this is THE place to shop."

Cons:

• "DO NOT SHOP AT THIS LOCATION. I recommend that you go to the Cherry Hill location. This location doesnt believe in customer service."
• "If you can go to another location, then go there."
• "Can also be difficult to find someone willing to assist or answer questions about products or projects."
• "I love HD but this HD location always seems to be short on supplies, first it was flooring for a 1200ft space then patio furniture, then outdoor plants."
• "What's not to love about Home Depot, the staff can be a skeleton crew most days."
• "I ordered a new washer and dryer with installation. They told me it was backordered and would take about 1 month to come in."
• "Home Depot is not what it used to be for sure they don't have the same business plan that used to have where customers were the most important thing."

Store Experience

Pros:

• "It's the holiday season so having the store clean and organized speeds the process for everyone. Saw more employees with their masks pulled down then customers."
• "Very clean and organized store."
• "Shelves are normally stocked and you're always greeted with a smile. It's organized and clean as a hardware store can be."
• "This store is always as clean as a big box warehouse type of store can be."
• "Store was very organized and well set up, especially for being a pandemic."
• "Love this place I call it my Second home after I bought my house Best store ever they have everything you need and if they don't you can find it online Good job home depot you the best."
• "My trip today has convinced me that in-store shopping at brick and mortar stores will have a resurgence if they follow Home Depot's lead."