"The servers are friendly and make us feel welcomed."
"Friendly service and amazing bar staff."
"They really focus on the customer experience, providing and exceptional service that encourages customer loyalty."
"The empanadas are tasty and service is attentive."
"Our server Louie is so sweet and very attentive."
"The waiter was attentive and personable."
"The service has always been efficient and hospitable."
Cons:
"And not to bring race into this but Jorge who is Hispanic, serves white people quicker than he does African Americans and other Hispanics."
"Ordered food for delivery via their website... food never came."
"Terrible service, I waited a whole 10 minutes as no one was around who looked they cared there was some one waiting to eat."
"Sadly this place disappointed primarily because of the service."
"We have been waiting 2 hours for a delivery of 3 simple empanadas."
"Waited 20 mins to At least start ordering and no one came to attend."
"The staff takes too long to wait on folks."
Food Quality
Pros:
"The best empanadas, so much meat!!!! Cooked to perfection!!!"
"SO GOOD!!!! best empanadas i've ever had in my life."
"The empanadas were delicious. There are a variety."
"The food was absolutely amazing. The whole family loved it."
"Best empanadas! Huge variety on the menu, perfect size, outside is thin & crispy while the inside is flavorful & soft."
"Each empanada is encased in a deliciously crispy shell, with the real magic lying in the flavorful fillings."
"The empanadas are deliciously awesome!"
Cons:
"The oxtail soup was good but had pieces of plastic in it."
"Cheese was disappointed to the heartbreak point!"
"Spinach and cheese is not at all tasty."
"The shredded chicken was a tad dry and my least favorite."
"Unfortunately the corn and baked empanada are not that tasty and a bit oily."
"Only thing that was not that great were the dessert empanadas, they were alright."
"The pizza one was my least favorite since it was way too stuffed with cheese, lacked a nice amount of tomato sauce and it was difficult to eat it."
Atmosphere
Pros:
"Great vibes, hot food."
"The cozy, fun atmosphere added to the whole experience."
"It’s such a good vibe and i felt welcomed as soon as i walked in the restaurant."
"The vibe was dope. I will be going back sooner than later."
"The atmosphere was pretty nice as well, lively (albeit quite loud) music and great decor."
"Actually quite the vibe in this restaurant."
"The atmosphere is great with their music and bar."
Cons:
"CRAZY BUSY AND LOUD. Empanadas were really good but we weren't sure if it was worth the absolute chaos of that restaurant."
"The only negative is that it is rather loud in there and it's hard to have a conversation."
"This spot is too loud."
"The inside is loud and packed with lots of people talking plus music and dim lights and servers going back and forth in an enclosed space- to me that's anxiety-inducing."
"Given all of these amazing details, it can sometimes become a bit overcrowded, loud, and really busy during peak periods."
"Can get extremely cramped and noisy late night (even for NYC standards)."
"The atmosphere is a bit hectic and it is always busy, making it hard to sit down and enjoy the flavors."
Management
Pros:
"Provides excellent customer service especially Jen, the bartender when I was there, gave us the best drinks!!"
"Service was very friendly and accurate."
"I had an amazing service from jen and Ian during a busy Friday dinner time."
"Service was excellent, and the staff were quick and understanding even after we told them we were in a little bit of a rush."
"Service was great."
"The server was great too."
"The staff at this location are absolutely wonderful."
Cons:
"Miguel the manager is extremely disrespectful."
"The hostess or whoever is in charge of the phone at around 4am should be fired!!!!"
"These folks are the absolute worst. The customer service is easily -4."
"The only problem it’s the fat girl on charge of the deliveries, buffff she was very rude ….."
"The experience with the server was good from the beginning, but 15min eating the management came to our table so she asked if we could eat faster because she needed the table meanwhile the restaurant was pretty much empty."
"Dangerous place to go. Multiple reports of assaults happening here."
"Terrible experience. Manager Miguel made us wait outside in the cold."