ACCT Reviews Summary

Staff and Service

Pros:

• "The staff was very friendly. The building was well kept and clean."
• "They were so patient and helpful with me."
• "The staff was always friendly, professional and courtesy."
• "ACCT personell are professional, efficient, and dedicated, and many serve in a volunteer capacity."
• "Environment was clean, staff was friendly and knowledgeable."
• "Respectful and caring staff."
• "The staff at the shelter were polite and friendly."

Cons:

• "Worst operation I’ve ever seen and I’m in the military!"
• "This place should not be excepting any animals, they are euthanizing the ones they have."
• "ACCT has never answered the phone when I called. Never not one time."
• "They are unprofessional, rude, uncaring, and not helpful."
• "You are typically never able to get anyone on the phone."
• "The leadership at ACCT and the board members have to be some of the worst leadership."
• "They are unprofessional, rude, uncaring, and not helpful."

Adoption Process

Pros:

• "For me, it was well worth it, I got a new best friend for $96."
• "This adoption center is HUGE, clean & very organized!"
• "Everyone was so loving and kind. Truly a wonderful experience."
• "The staff couldn't have been more compassionate."
• "I would adopt from them again and I would recommend them to other for adoption as well."
• "Great experience if you want to adopt a pet I highly recommend this shelter."
• "Love how they gave all the shots, microchipped and fixed our baby before we got to bring her home."

Cons:

• "When I called to seek assistance with those issue they told me they’ll email me this was the trend for the next 3 months no one would help me there."
• "The process was horrible I waited 5 hrs just to be told that majority of the cats were adopted."
• "The surrendering a pet option on their line will never be answered."
• "Because the dog was not tied up they will not come out to try to get it, 'we don’t chase after dogs'."
• "The lady doing the adoption said 'first come first serve' 'I’m not risking my job for you' just being really rude and unprofessional."
• "Had one of the worst experiences of my life and ACCT did nothing. A new dog that I was rehoming severely attacked me and a friend's dog one day."
• "Had us wait almost three hours just to see a dog!"

Facility and Cleanliness

Pros:

• "The facility provides an emergency care kit for pets as well."
• "Very organized and clean. Parking and navigation to the shelter was convenient."
• "The place is pretty clean for an animal shelter."
• "The facility itself is very neat and clean."
• "This adoption center is HUGE, clean & very organized!"
• "They are very clean and they have lots of different animals."
• "The place is pretty clean for an animal shelter."

Cons:

• "It is very overwhelming and sad."
• "They constantly euthanize healthy animals to make more space without giving them a real chance at finding a home."
• "This place of business has very disorganized, nonchalant, deceitful workers."
• "Dogs are sitting in their own feces, puddles of urine in the adoption center, and the chunky girl with face piercings was super rude."
• "They are now putting animals down after 10 days of being at the site."
• "This is a HIGH KILL shelter!!!!"
• "They hold dogs for a VERY short period of time and then quickly discard of the precious life to make more room for the cycle to continue."