Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "This is a great Lowes store, associates are friendly and willing to help."
• "Great service I went in for advice on flooring options."
• "Staff got everything together, took to front & loaded vehicle."
• "Customer service surpassed our previous experiences at the other 2 Lowe’s."
• "Everyone in this store was has been so nice and helpful over the past two weeks."
• "Employees seem to know when you are lost. They jump in to assist and walk you to the correct aisle."
• "The employees are always helpful and pleasant."

Cons:

• "Training of new employees and customer service needs to be amped up big time."
• "Employees always have attitude no help and the policy says no receipt store credit guarantee and they still give you a hard time Lowe's in lehighton is a joke."
• "The management staff is horrible."
• "The staff seems to be poorly trained reluctant to help."
• "Like returning items--so difficult."
• "Managment is needing a lot of help."
• "Service is awful. I'd sooner take advice on WebMD before I take one from any of these associates."

Product Availability and Selection

Pros:

• "Shopping for paint. So many colors and even mix and brand to get color needed."
• "Great selection, very clean and organized store with plenty of parking."
• "I went in for some bags of mortar and found everything I needed."
• "They have an amazing selection of basically everything, and if they don't have it they are great about directing you to where you probably can."
• "The shelves appear well stocked, and the place was tidy."
• "Always very helpful."
• "Everything you need under one roof."

Cons:

• "Carpet Sale insulation is free but they charge you 'labor' instead..oh and when they say in stock that's not necessarily true either."
• "System said they had 3 of something in stock, with an additional 2 on hold. 5 in the system, yet none to be found on the floor."
• "The only issue, the pine 1x4's were not really usable due to blemishes, etc."
• "Little to no inventory, so much for hiring new ceo last year with his big idea cut inventory, up customer service."
• "They have fewer items than other lowes."
• "It's only December 12th...where the heck is all your Christmas stuff?"
• "This store is usually stocked with items I need and I can usually find what I'm looking for without assistance My problem with this location is customer service when things are stocked in the wrong place they won't honor the price very misleading it has happen to me on several occasions."

Store Experience

Pros:

• "Thanks Lowe's for being sweet to my granny."
• "Good store well stocked not to crowded friendly staff and good service also pet friendly so bring your 4 legged kids with you."
• "Little bit smaller Lowe's than most located in Central Downtown Lehighton. Clean parking lot snow removal was well taken care of."
• "The longtime staff at this store is their biggest asset."
• "I love that I can return pretty much anything no questions asked and staff is usually willing to go well beyond what I generally expect at a hardware store to help out."
• "This is a huge, clean store with great customer service."
• "Clean and organized store with friendly and helpful staff."

Cons:

• "But there needs to be seating/benches throughout when you're with some one who spends an hour in the wood and door handle sections."
• "Make sure you pay attention to what entrance is actually open. Otherwise, you will be walking to the other side of the building to get in."
• "I wanted stone and expected the gates to be open. I was wrong."
• "Very frustrating how their customer service is over at the Lehighton location. Management should be ashamed and fired."
• "I struggle even giving 1 star. From step one of ordering appliances in may to finally getting my last one delivered today, there has been nothing but issues."
• "The WORST experience ever!"
• "Employees just standing around the garden center talking with other employees rather than helping out customers."