The Home Depot Reviews Summary

Customer Service

Pros:

• "I have been pleased with their customer service and the curbside pickup experience."
• "A man named Mike C helped me greatly. Mike measured and cut pieces from the list I had. Most of all I appreciated how kind he was."
• "KYLE & TRU helped me out with some paint and supplies they really helped me out a lot.....Kyle really know his business when it comes to paint....ask for them to help you....you won't be disappointed TRUST ME....THANKS GUYS!!!!!!"
• "Young lady, Adriana, in appliances went out of her way to be helpful even though she knew we were just browsing."
• "The staff is courteous."
• "I want to commend Richard C., the manager at the Poughkeepsie location and Jeanne in the tool rental / repair department for going out of their way and resolving a situation which will keep me a long time Home Depot customer."
• "Jason, Jerry and Dave were all super helpful and with my Mom with regards to carpet selection, install dates, what to select and the best way to do what she wanted to do with carpet at her new place."

Cons:

• "It is a shame that we are being forced to do business at other stores or on line."
• "I had a terrible experience with their flooring installers and Customer Service Department in Wappingers Falls."
• "Customer Service was no help."
• "The only issue I have with all Home Depots is their staff. They seem to disappear when you need to ask a question."
• "Employees walk by you when you're clearly looking to ask a question."
• "Store sucks. Terrible in store pick up consistently. They don't put anything on the floor. The staff are slow and make you wait."
• "Purchased refrigerator online for my 95 year old father. Damaged on delivery."

Store Organization and Cleanliness

Pros:

• "Clean and the staff is friendly. The store itself is fairly large and the garden section is fairly good."
• "The customer service is top notch, store is super clean, aisles are clear and most of all employees seem content at their job."
• "Proficiently organized aisles with attractively displayed merchandise."

Cons:

• "It wasn't too bad but the place was really messy. Signs were just falling off in some Aisles and the garden center was a wreck."
• "The aisles are crowded no space to turn anywhere just a mess."
• "Over half the plants in the garden center are dead or dying. They seem largely neglected."
• "The store is a mess clutter everywhere."
• "Most of the plants looked like they were already dying. They really need to take better care of their products."
• "The store itself is fine, but what I really don’t appreciate is walking in and seeing about 15 people right off the bat not wearing masks."
• "We bought a $279.00 lawn mower and my husband opened it (nicely taped shut) and discovered it had been used!"

Product Availability and Selection

Pros:

• "Love the Home Depot. Always have anything and everything you could want or need for any type of project or trade you're into."
• "Bought everything at the Home Depot doors windows siding screws Nails plywood two by fours they had everything I needed."
• "I've been going here more recently. Every time I come here I need a handful of God knows what. They always seem to have it."
• "They had everything I needed except my front door but I was able to order it and it came the day they said they would."
• "This home depot is usually great and carries everything. They had not even one piece of black drain pipe or fittings in any size."
• "Not the largest Home Depot around but usually has everything in stock when needed and sometimes has items other Home Depot’s don’t carry yet."
• "Just bought four (4ft x 8ft ) Faux Brick Wall Panels for my room. They look so realistic, even the texture & color is on point."

Cons:

• "Was always well stocked before the pandemic, but store is a little bare on some shelves."
• "Waste of time every time. The store is so nonsensical in the way things are organized."
• "An item I needed was out of stock, despite the website saying that many units were available at this location."
• "This is very aggravating because it takes forever and sometimes you have to search for someone to help you."
• "A fiasco. We travelled 45 minutes to get a product that appeared in stock in the website, but wasn’t really."
• "It's hard to find help and when you do they are rude and clueless."
• "I am usually running around the store looking for help."