The Home Depot Reviews Summary

Customer Service

Pros:

• "The employees, however, were very helpful."
• "It was wonderful to walk in and someone say to you can i help you!"
• "Sabrina in the appliances department was extremely helpful and professional."
• "I love Home Depot because they always give me a military discount."
• "Thank you to the manager Daryl and his team Andre, Alonzo and Dave for taking the time to help me out today."
• "They always have the best customer service."
• "The woman at the paint desk this morning was super helpful!"

Cons:

• "Employees do not know anything about the goods in their departments."
• "Horrible service. Called twice once was put on hold and someone hung up."
• "This store has no respect for Military Service Persons."
• "Store Manager placed me on hold and never came back on the phone."
• "Worst Home Depot for customer service EVER!"
• "When asked for help all the employees started walking away."
• "The only thing more difficult than finding a customer service rep is getting one that seems to care."

Store Organization and Cleanliness

Pros:

• "Good place. I was able to find everything I needed."
• "Stock is in order and well plenished."
• "Good quality materials that are 95% always in stock."
• "This store is nice and clean. It usually has what I need."
• "Bright, clean easy to navigate aisles."
• "This store has a great layout, and all departmental staff were present and on the floor ready to help customers with their questions."
• "Generally a well kept and smooth running Home Depot."

Cons:

• "Why is this place so small?"
• "The whole department was a mess and it took 30 minutes of searching for an associate to ask them for help."
• "Debris all over the floors. Lack of inventory."
• "Unorganized, stuff laying in every isle, no one has a clue if you can get someone's attention."
• "Ended up walking out and abandoning my purchase because their checkout was not working and no help was available."
• "Could be cleaner and more organized."
• "Hard to find what you are looking for. Items are not represented in one areas making it difficult to find an item."

Product Availability and Inventory

Pros:

• "But they did honor the 10% coup and I knew what I wanted."
• "Home Depot had exactly what I was looking for, the customer service representative knew exactly where it was and the price was reasonable."
• "Was surprised how much inventory was available when I went to pick up."
• "They have well stock merchandise and people are so friendly and knowledgeable to help you with your projects."
• "Always seem to have a better selection of items then Lowe's."
• "PVC pipe selection is 2nd to none."
• "This is one of the best stocked HD stores around. Staff is not breathing down your neck but right on the spot when you need them."

Cons:

• "In two separate cases (light bulbs and ceiling tiles), their inventory showed that they had plenty of the items we needed. Unfortunately, after a 40-minute car ride to get there, we found that the items were not in stock."
• "I was disappointed told by Ryobi to take my electric mower for service which is under warranty to tool center only to be told it would 4 to 6 weeks for them to fix it."
• "Every time I go to garden center here, there are no flatbed carts."
• "Bought corrugated perforated pipe supposed to have holes - had a installed with the rock I ordered and labor $1000 and here to find out that the pipe doesn't have holes in it they sold me the wrong one now I'm out that money have to pay to get it pulled out and reinstalled."
• "Arrived Saturday morning and it was not assembled. It delayed my plans and made things inconvenient."
• "Waited 45 min... only to be told the refrigerator I had selected was not available as displayed on floor."
• "Bought a portable dishwasher and had it delivered 2 weeks ago. Can't use it because the wheels won't stay on."

Employee Attitude and Helpfulness

Pros:

• "I had a faucet problem, which could not be fixed after I went to the nearby Lowe’s store twice. Shortly after coming into this Home Depot, someone came to me and asked me if I needed any help."
• "Also Steve in plumbing was a life saver and had the knowledge of what I need to do the job."
• "The gentleman were easy going and helpful this was by far the smoothest transaction."
• "The staff that recive are very friendly."
• "I enjoyed the experience of getting unloaded by young man who is very professional and hard worker, a breath of fresh air."
• "LOVE GOING TO HOME DEPOT WILLOW GROVE GO AND ASK FOR TOM FOR ALL YOUR NEEDS."
• "What a great experience here!! We needed some wood cut and 'Clayton' assisted us."

Cons:

• "The person I spoke to could care less oh and I paid over $1600 for this."
• "I am tired of this store and this generations overall laziness and incompetence and attitude."
• "7 employees watched me struggling with lumber both inside the store, and outside the store."
• "I am now on my 3rd grill and months of BS. I called to spk to the mgr, still nothing, I get an obnoxious young man who acted like he was entitled."
• "I had the most hard time dealing with the night assistant manager... very ignorant, unhelpful, and disrespectful."
• "The folks in this place who wear the orange vest are useless when asking for help!"
• "The staff is very rude and not helpful at all."