Address: 5600 Concord Pike Unit 5614, Wilmington, DE 19803, USA
Phone: +13024262226
Rating: 4.5
based on 306 reviews.
Service
Pros:
"Service from entrance to exit was wonderful! I felt welcome and they clearly appreciated my business."
"Our server Jordan made us feel welcome from the start."
"Service is pretty quick."
"Our waitress Jordan was absolutely amazing! She was attentive, wonderful at anticipating needs, and talked to us like we were her friends!"
"Our waitress Christina was amazing! Extremely friendly, didn’t keep us waiting for anything."
"Friendly, attentive staff from when you walk in till when you leave."
"The customer service and hospitality were amazing."
Cons:
"Slow service, one cook, needs to wipe tables and seats when customers leave."
"We waited over 25 minutes and decided to leave."
"It took 10 minutes after being seated to see a server and then our food took 40 minutes after that."
"We waited over 15 minutes for a server. I actually had to ask the host if anyone was working our table."
"The service is slow, the portions are small, the silverware is cheap and paper thin, the wait is long."
"Our server really didn't so anything to try and resolve the problems."
"Our waitress took our order and then disappeared after bringing us our drinks."
Food Quality
Pros:
"Chicken and waffles are incredible."
"The strawberry butter for the waffles is amazing."
"The breakfast was delicious. I was meeting an old colleague and we agreed it would be our new meeting spot when we get together."
"Food is delish, with a southern flare."
"Both dishes were very good."
"The food was excellent today as usual. Great variety, well seasoned and tasty."
"Their chicken and waffles was the absolute best I ever had so far in my 29years."
Cons:
"The taste was partially there. I had to add the norm, salt, pepper, hot sauce & ketchup to the omelet."
"The turkey in the 'turkey platter' was very tough, my chix fried steak was 90% breading."
"Food is usually very good. Today I orders eggs and home fries and got eggs plastic and French fries instead."
"I Ordered a veggie omelette and it lacked seasoning and was pretty bland."
"Over cooked eggs, home fries were just deep fried potatoes & burnt!!"
"The pancakes I ordered were just par as far as being edible."
"The food is basic diner food, and when my breakfast was finally served, the eggs and toast were both cold."
Ambiance
Pros:
"The atmosphere is very relaxed."
"The relaxing atmosphere helped fade the stresses of the day."
"Gives a classic diner vibes."
"The resturant is clean and welcoming!"
"The vibe is great!!! Our server was amazing!!"
"A step above your typical diner in terms of atmosphere."
"The place has a very cozy feeling to it."
Cons:
"We were seated on the patio under a blasting heater after only 10. (They did turn the heaters off after we asked but then it was too cold, so not the most pleasant temperature wise.)"
"It's certainly stuffy in there and loud."
"The seating Is SO!!! Close together."
"So loud and clackety, overhead pop music, intermittent shots of 'runner!', all combine to be way too loud for my comfort zone."
"Although kept a little bit on the cold side."
"The atmosphere was nice."
"The overall look and feel of the place has a nice, calming color scheme of green and cocoa."
Management
Pros:
"The manager here is a class act. My daughter and I arrived just as they had already closed but he graciously still let us place a to go order and made it himself."
"The best part about this diner is the manager, Alberto."
"The manager and cook even checked on us and made sure we had a great experience."
"The Manager here, Alberto, is top notch!"
"Every time we've been here, I've seen him make it a priority to visit every table and make sure that every guest is happy."
"Updating this review: I called the Diner, and spoke with the manager, who listened patiently to my comments and apologized for our bad experience."
"There was a manager on duty as well as an awesome hostess who helped us tremendously."
Cons:
"The manager comes to us and barely apologizes. And says he will give us money off the order. But he was unapologetic."
"It looked like it was ran by kids maybe a manager or adult of some sort should be there to keep things organized and running smoothly."
"The manager gave them a free meal, but it doesn't give me a lot of faith in their standards for service."
"The Manager came over and told us the Kitchen was backed up. Normally I would be sympathetic, but everyone that came in after us had their food."
"I asked for a manager told him the situation and he said she knows better because this is a recurring issue."
"With all the local restaurants in the area there is no shortage of options for whatever your heart desires. Any of them would be a better choice than Metro Diner."