"The two ladies in the blind department were very nice and helpful."
"The young woman at the customer svc was very courteous and tried to be helpful."
"Steve from patio & garden helped us find our patio umbrellas to match our current patio umbrella."
"Revised: Lowe's took care of the problem. Good customer service from the store manager or his deputy. Upgraded the review."
"I just had to share a wonderful experience with Shima at the Lowes store in Easton - I’m tackling a couple home projects and desperately needed HELP!… Shima stepped-in with exceptional knowledge of Lowe’s products/services including insights on interior design trends."
"The guy that helped us in Pro Services was great!"
"The employees are so helpful even with the mask on they smile even to help you with what you are looking for."
Cons:
"Understaffed. The man helping us was the only one working in the outdoor department."
"Staff is very friendly and eager to help, but the three associates I encountered didn't have a very good knowledge of the store."
"I am disgusted by the customer service that we have received in this store multiple times."
"Everyone else was severely lacking in even the most basic customer care."
"This by far is the worst lowes I’ve been to."
"Absolutely worthless staff, they should have just cancelled my order."
"Customer service at this place is horrible."
Product Availability and Quality
Pros:
"Lowe's is great, especially when you're looking for a cut above in style or quality from the other big box."
"Most home and garden supplies we purchase here, because it is convenient."
"It's nice to get them so early since their garden center is like a greenhouse."
"Kudos for having everything in stock."
"They currently have a beautiful selection of flowers out. We stocked our butterfly garden and they are an amazing selection of flowers to choose from."
"Love the selection of products. Easy to get to, clean inside & outside of the store, prices are very good, staff treats you like a family member."
"Their inventory is great and they carry a little bit of everything."
Cons:
"Ordered some appliances and every step of the way went wrong."
"Our cooktop arrived late for store pickup."
"Never buy appliances here."
"There were displays and ladders in 9 of the aisles....you could not get a basic shopping cart down the aisles."
"Personally, I would prefer the Home Depot because they are generally more well stocked and have a slightly higher variety of items, or at least that it my impression."
"If you're looking for twisted 2x4s bent beams, self checkout this is the place...."
"The one I wanted it was out of stock and popular among the shoppers."
Online and In-Store Experience
Pros:
"I love it here they should allow me to move my shop to the back and have easy access to purchasing there products will save me time and gas money!!"
"Great customer service Lowes!"
"Bought a new flapper online and picked up using lockers and barcode. It was very convenient!"
"I own a construction company so I purchase materials daily... I have placed many online orders here and they have always been ready and waiting before I arrived unlike their competitors who make me wait for hours for a simple order."
"Almost always dependable, with good people and reasonable prices for the things we buy."
"Great place to shop I switch from home Depot to Lowe's about 9 months ago I go there every single day I'm a contractor in the area and I'm practically there every single day no hassles I could find everything the shelves are very well stocked and to help is very helpful."
"This is a convenient location, well-stocked, clean store, friendly staff."
Cons:
"Always an issue. I placed my pickup order Wednesday and when I went to get it Friday afternoon, it still was not ready despite an email I received stating otherwise."
"It seemed there were only self checkouts open, forcing me to do work on my day off."
"Ordered online, got text to come pick up. Not only not ready, they had no idea where it might be. Wasn't in stock."
"They outsource their fencing work and are very unorganized."
"The use of 3rd party delivery services has the ability to destroy an entire weekend."
"My most recent experience with Lowe’s delivery has been a nightmare."
"This place can't seem to arrange a delivery correctly."