Address: 1731 Crossing Dr, Wyomissing, PA 19610, USA
Phone: +16103752996
Rating: 4.3
based on 145 reviews.
Customer Service
Pros:
"The salesman was very patient with me while he listened to what I had to say."
"Super friendly staff, called and they told me exactly how much of the item I was looking for was in the store."
"Elizabeth was very knowledgeable and helpful with the whole process."
"Aaron was SOO HELPFUL! He took the time to answer my questions and complete my order for me."
"Great customer service from every member we've encountered."
"The employees are always helpful and go out of their way to make sure everyone is being helped."
"The young lady that assisted me in the landscape area at the register was very helpful very pleasant."
Cons:
"I called the store after we left and talked to Kristie the store manager who was no help."
"This dude was incredibly rude on the verge of yelling at me."
"Worst customer service I’ve ever experienced."
"Very rude employees. Had to chase people just to get a questioned answered and when they were answered they just pointed to the aisle and said as few words as possible."
"The manager in appliances does not know how to talk to people."
"I was totally ignored at the paint counter."
"The lady at the checkout was Horrible!"
Store Experience
Pros:
"This is my favorite Home Depot, friendly staff, clean and well organized, usually in and out in minutes."
"Nice, clean store. One of the neater Home Depot’s I’ve been to."
"The store is clean and orderly 95% of the time."
"It’s a very clean, well organized & an impressive example to represent the brand."
"Place is clean and organization is exceptional."
"Staff is always available to help locate items that are hard to find."
"Shelves seemed well stocked and organized."
Cons:
"Online pick up order was horrible, we waited about 5 hours and still didn't hear back from them."
"However, if you are order something online they only give you a couple of days to pick up, if you don't pick up they cancel your order."
"After asking two different employees where a certain item was and getting two different directions we finally discovered what we were looking for the place is very open but very crowded with materials making it hard to find certain items."
"Never seem to be able to find assistance when needed."
"A bit of a strange, confusing layout left me circling the store trying to find bathroom vent fans."
"The only thing that bothered me is that I went to this specific store because it said they had the tools I wanted in stock but the main thing I came for I couldn't find even though it said they had 1 in stock."
"Very disappointing. I went in for two tools and couldn't find any help to get them from locked cabinets."
Product Availability and Pricing
Pros:
"They are great at returns and they give Military Discount which I love."
"Rich got me a beautiful kitchen counter from Eastern Surfaces in Allentown."
"Prices are even cheaper."
"Common lumber is frequently in good supply."
"They had exactly what I needed and plenty in stock."
"Most of my power tools are Ryobi and Rigid which are Home Depot exclusive and are cheaper than the bigger companies but I've never had an issue and for most things they work as good as any Dewalt or Milwaukee I’ve used."
"This store in Wyomissing Pa. now gives 10% off to all military veterans."
Cons:
"It's like they capitalize on that by having high prices and not a big selection."
"Discontinuing Vigoro brown rubber mulch... Unacceptable because I have Brown all around my house."
"For years I've been on the fence about which is better Home Depot or Lowe's. I have finally decided that I will no longer be going to Home Depot."
"Bought a Roybi Brad nailer. I can't believe that i found its a used one when i got home."
"Associates 'dodging' Customers seems to be a common thing."
"Had to wait a week for in-store pick up. Brought the item home, it was the wrong item."
"Went for a toolbox that was on sale and they didn't have it in stock. I could order it but would have to pay $80.00 shipping for a $29.00 toolbox."
Employee Attitude and Helpfulness
Pros:
"When I was in the parking lot a nice gentleman in his orange apron asked if I’d like help putting it in my trunk."
"Customer service assistant in the lawn department help me find what I was looking for and when she checked me out she made me realize I was still available to get my military discount."
"Like always the customer always comes first and Home Depot representatives are always available to assist you with anything you need."
"The employees actually help customers out when they need the help."
"The employee s are very helpful and go the extra mile to solve your questions."
"Staff is very friendly and they approach me for assistance because when I looked lost."
"Cuz people who work at Home Depot are not prejudice Mr fun-loving and caring Associates that are attentive and caring."