The Home Depot Reviews Summary

Customer Service

Pros:

• "Service with a smile."
• "Shout out to Feria and Archley for their great customer service."
• "Each time he tried to relate to my problem and understood me as a real person, he really did care."
• "The service was incredibly helpful, proactive and friendly."
• "Jess in appliances is the best!!"
• "A gentleman named Tyron will be happy to help you professionally."
• "The employee at the rental desk was great and super helpful with answering questions and giving a few recommendations for floor sanders and buffers to refinish our floors."

Cons:

• "The lines were crazy, I end up leaving the store without product, didn't want to waste my time."
• "I would recommend you plan for at least a 20 minute wait for curbside pickup, even during hours when the store is not that busy."
• "I personally had a poor experience when trying to purchase my bathroom set."
• "I am disappointed in the way they handled my order."
• "Tried to order a rug, no one was available as they didn't schedule someone to come in."
• "I will not return here as the customer service is poor."
• "I had to return something and got THE WORST CUSTOMER SERVICE PERSON."

Product Availability and Stock

Pros:

• "The place is fully stocked."
• "This Home Depot is as good as any other Home Depot I've been to."
• "The tool rental area was well stocked and had everything we needed."
• "Their garden section Has a good variety of plants/flowers/ gardening tools."
• "Home depo is one of my favorite home improvement destination. From nails to tractor lawn movers and wide variety of construction material available here."
• "Speaking of stock, they do seem to have a lot of things in stock at this store."
• "Same products as I reviewed for other stores but this is my favorite layout of all the home depot's."

Cons:

• "Prices/service are great inside the store however our experience with delivery of large appliances like stoves/refrigerators has been absolutely abysmal."
• "So way to go, HD, for lowering the price on something none of the stores have."
• "I was extremely frustrated with the huge waste of time of this entire experience and the unreliability of their online inventory."
• "They have no stock! And they put things on sale then when they run out the manager tried to sell me a different model."
• "Items you need are rarely in stock and if you ask an employee when it will be in they just shrug their shoulders or give a date but it never gets in."
• "It's like asking a random person off the street where something is in the store when you ask an employee."
• "I needed some tools, they have seven in stock, but would not take them down from the shelf until after the store closed."

Store Experience

Pros:

• "This store has been a neighborhood staple and seen all the others grow up and thrive around it."
• "All in all a good Home Depot, not the biggest, but also not the slowest."
• "Better People means a Better Experience."
• "Your typical neighborhood Home Depot, though a bit on the cluttered side because it seems to be a slightly smaller store."
• "Friendly and knowledgeable staff."
• "I have shopped in the Fairfield store since the day it was built I've always been treated with respect from the employees."
• "This particular Home Depot is conveniently located in Fairfield near everything which is why I like it so much!!!!!"

Cons:

• "I have bought numerous things from them. Not impressed."
• "Out of all the Home Depot’s this one is very small, not a good floor plan and non existent cashiers."
• "The management in this store needs additional training on how to deal with their employees and customers."
• "The parking lot is rather small too."
• "The management here seems very disorganized."
• "Store layout is bad. 'Deals' are pitiful. 'Was $19.85 now $19.83!'"
• "Many open boxes filled with shady returned items."