Payless Car Rental Reviews Summary

Customer Service

Pros:

• "Cornell was a God send."
• "Mr Cornell is the ideal employee for any company! He has the place running efficiently and with a pleasant vibe."
• "Cornell, Cornell, Cornell!! I love your customer service and sense of humor."
• "Cornell has impeccable customer service, and great humor."
• "Cornell was very welcoming and super helpful meeting all the particular needs we had for our extended rental period for the time surrounding our wedding."
• "Cornell was polite, knowledgeable, friendly, and very understanding."
• "Cornell is the best! Usually renting a car is stressful and has so many unexpected fees. With all the right questions asked the whole pick up process was a breeze."

Cons:

• "This is worse than the enterprise I never thought I get treated like that I reserve my car on the website I show up and the desk guy tell me I can’t take the car."
• "Started off on a bad note as the shuttle took forever to pick up."
• "I feel like Racist harassment never recommend this place at all."
• "They charge additional fees after booking the car."
• "The place was small, dirty, and poorly managed. They didn't have the car I reserved and refused to upgrade."
• "I will never rent from this place again! First and last time, I use this company."
• "Terrible customer service. They treat people like they are all scum."

Rental Experience

Pros:

• "Great deals on rentals and amazing customer service. They made the renting process very smooth and the employees were very knowledgeable about the car and rental procedure."
• "Getting my rental was quick and easy."
• "Found Payless Car Rental online. Best decision I made in years dealing with many rental car companies. wonderful selection updated and clean."
• "The best ever in all of my rental experiences, the easiest, you are in and out, then when you drive away you can be proud of the car you are driving."
• "I received a 2019 Toyota when I recently rented from them."
• "The car was clean and was ready upon arrival."
• "They didn’t have the vehicle I originally requested, so I was given a free upgrade."

Cons:

• "I really wanted to like this place but my experience is almost comically bad."
• "So, I placed a reservation through booking, approx a month and a half ago. As it turned out there were no SUVs available when we came in to pick up."
• "These guys took advantage of my wife, who doesn't know much about car insurance and charged her extra for coverage that is included in her auto insurance plan + tried upselling additional insurance that is covered by her credit card."
• "Rent the car but if you leave the state and enter other states BEWARE it will cost you $10 a day on top of paying tolls."
• "The vehicle was filthy, dented, no gas in it, no windshield wiper fluid, we had to get the staff to clean because they didn't take the liberty themselves to clean it."
• "Rented through Hotwire and was told there were no cars available when getting to Payless."
• "I rented a car through a third party site, got dropped off to pick up a car, and there weren’t any available."

Value

Pros:

• "Payless has great customer service and keep their vehicles in tip top shape."
• "I had amazing experience at Payless Car Rentals a week ago."
• "I will definitely use this place again. I highly recommend…"
• "I would really recommend this business to travelers needing a rental."
• "Very satisfied with my rental experience."
• "We had the best experience with Wanda!"
• "The process was quick and my best experience with renting a car."

Cons:

• "I passed on the rental car. They have cheap rates for a reason."
• "I'm not pleased with the over priced bill!!!"
• "The OWNER of this establishment is out for money."
• "I don’t know who the hood rat is who answered the phone on 2:30 pm of July 13th she brought me fully out of character."
• "I was called less than 2 hours before I was supposed to pick my rental up and told they did not have a car for me and that I also couldn't even rent through them anyway because I do not have auto insurance."
• "The rules felt very shady."
• "I will be avoiding this place going forward. Sticking to enterprise and Turo from now on. This place is a joke."