Hertz Car Rental - Cherry Hill - Marlton Pike HLE Reviews Summary

Customer Service

Pros:

• "Everyone was very friendly and pickup and drop off was a breeze."
• "Quick, easy, and inexpensive experience."
• "Steve at the front desk was so helpful and very patient with us!"
• "We ended up getting help from another employee who spoke to us calm and with respect."
• "The manager exemplified great customer service and we were in and out within minutes of arriving."
• "The customer service at this office is top-notch. Very personable and accommodating."
• "I cannot say enough how friendly and helpful Eddie and Tora (spelling?) were when I had to make a contract change at their Hertz location in Cherry Hill."

Cons:

• "Horrible customer service."
• "The woman (who couldn’t bother to look up from her cell phone) said 'sorry we have no cars.'"
• "Made a reservation online with a confirmed pick up time. I arrived at the facility just to be told by an arrogant woman at the counter they have no cars available for me."
• "Horrible customer service, the people I spoke with at the location cannot speak English very well so communication was a major issue"
• "Customer service is absolute garbage."
• "The manager at this location was rude, had a lack of empathy and was unable to provide solutions."
• "Extremely bad customer service. The CS lady Alyssa there was rude and racist."

Vehicle Condition

Pros:

• "We were also impressed with the vehicles we received, especially the last visit as we rented a new 2016 Kia Optima."
• "Overall, the car is nice so give them credit for that"
• "Rented a 2022 Kia Sorento. Seats 5 very comfortable. Can seat 7 but cut down on storage area considerably."

Cons:

• "The first rental car I got had a funky smell to it and truly horrible handling so they agreed to let me swap it out the following day."
• "When I was given my car it was dirty throughout and had a slight odor."
• "They rented me a car that smelled like smoke, was not offered another rental."
• "Then I received a car that wasn't even cleaned it was dirty."
• "The car wasn't clean, y'all pistachios shells on the side of the door, paper, tissue, used mask."
• "These cars are dirtyyyy!"
• "The seats were wet and stained and sticky substance throughout the vehicle"

Booking and Rental Process

Pros:

• "Was able to schedule online for Saturday and even received reminder email."
• "Second time I've rented a car for a road trip. Excellent experiences both times."
• "Because of their hard work and helpfulness, I wound up saving quite a bit on my rental."
• "Although it is a very busy location, the team at Hertz helped me through my uber rental process every step of the way."
• "Booking and pick up was fairly easy."
• "My experience at this location was wonderful. The staff were very friendly and helpful."