Enterprise Rent-A-Car Reviews Summary

Customer Service

Pros:

• "The representatives there are very friendly, knowledgeable and understanding to your needs."
• "Every single time all of the employees were extremely accommodating, friendly and professional."
• "The staff is very considerate, professional and efficient."
• "Their customer service was exceptional."
• "Excellent customer service, I was kindly treated and received clear information about all the processes."
• "The staff was very friendly and courteous."
• "Everyone I dealt with was super nice, and kind."

Cons:

• "Pick up service took over an hour for 7min distance to my home."
• "The first woman I spoke to was useless."
• "They close at 6pm on a Friday... Guy tells me they all have obligations after work."
• "Customer service is not good... the worst part is he was not responding properly because he has to rush to home."
• "They seemed very disorganized and stressed about having 'so many people' in the building."
• "Sorry. Service was very slow. Lots of people waiting."
• "The customer service in this location has dropped to garbage."

Vehicle Quality

Pros:

• "The van we rented was an excellent vehicle, and it made our entire trip smooth and safe."
• "Vehicle was exactly what I reserved online for."
• "Thank you so much for ensuring we always have a safe and top quality vehicle for our rentals - 5 stars all the way!!!!"
• "Excellent service and a beautiful new car."
• "Rentals spotlessly clean and sanitized."
• "Car was clean and the drop off was speedy."
• "I was provided a Ford Bronco Sport - which is a small SUV but it has all features geared for off road driving."

Cons:

• "With zero concern for safety, the vehicles here will offer you the chance to feel as though you are driving an actual garbage can."
• "The rear view mirror & windshield were so dirty you could barely see out of them."
• "Rented jeep, no windshield wipers working in rainy day, both wipers are broken."
• "The car needed an oil change before we go."
• "The car was old, missing hubcap and my motorcycle has safer tires."
• "The car I received was not clean - glasses from the previous people who rented it were still present."
• "The car was disgusting and had all the windows down."

Management and Staff

Pros:

• "Great place to rent a car from, the manager's and staff are very courteous and always accommodating."
• "The manager (Terrence) of this branch is doing everything right and should be commended!"
• "Terrance and the rest of the staff, provides a professional, warm and friendly experience."
• "Rob and his team are always polite and professional."
• "Fred was great and really helped me with my first rental!"
• "Jaylen is an exceptional employee and a very kind person."
• "Their management team is tight which results in great employees, good energy and 'working' efficiently and effectively with their customers."