Westbury FIAT Reviews Summary

Category: Fiat dealer

Address: 928 Jericho Turnpike, Westbury, NY 11590, USA

Phone: +15168745512

Rating: 3.7
based on 86 reviews.

Customer Service

Pros:

  • "Had a great experience with servicing my Fiat."
  • "This is the second car we purchased from Fiat of Westbury and could not be happier with our experience."
  • "They're well-prepared and all the paperwork was taken care of in advance so taking delivery of the car was very easy and it was a great experience!"
  • "What a fantastic experience working with Matt Labate, Mike the GM, and Matt the business manager."
  • "Thank you Carlo, Mike and the team at Westbury Fiat/Alfa!"
  • "Carlo Maltempi went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles and very customer friendly."
  • "Debra, Cammy, and Matthew were the best car sales people I have ever worked with."

Cons:

  • "Horrible service!! My friend and I has been searching to buy and lease a new car and we live hours away and been calling about there lease prices and promo and so far as i know, no one has called me nor him back."
  • "I had a hard time reaching anyone who could give me information about the car for almost two weeks and was super frustrated."
  • "This is the WORST fiat dealer around... they're completely RACIST and aren't afraid to show it."
  • "Waited a month for an appointment with a Fiat specialist... Emails and voice mails go unanswered."
  • "Horrendous service experience. No such thing as VIP service!"
  • "Called for a service. Was told we are not taking cars that are not purchased from our company."
  • "HORRIBLE SERVICE AND KNOW ONE SHOULD COME HERE TO PURCHASE A CAR."

Pricing and Fees

Pros:

  • "They worked with me and got me the best price for the Fiat and for my trade in."
  • "Bought a used Ford from their used department and the buying experience was nice and easy."
  • "Oil change and 23 point inspection done in half hour and at a very reasonable price."
  • "This dealership was nothing short of Excellent. Customer service excellent, professional, honest, more then fair, and a pleasure to deal with."

Cons:

  • "Again the original price was $6780 and the salesman charged an extra $1000 for reasons that made zero senses."
  • "They took 500$ from me and told me car is ready and when i went there they told me they dnt hv the car i wanted."
  • "Loved the car, probably would have considered buying until the fees that I learned about on the way out."
  • "Beware people they add lots of fee that makes no sense & when you question it they get super upset & offended like they were the one buying the car for you."
  • "They had a good price however they did not want to make a deal on my trade in based on false information on car fax."

Vehicle Quality

Pros:

  • "Nothing but positive things to say, my little hatchback is running strong after a few tough years in the city!"
  • "I love my car. Am happy with the new transmission and the knowledge that my used car should last a good long while."

Cons:

  • "The rear back up camera is useless at night with a dark, grainy picture and the driver power seat stopped working around 9000 miles."
  • "There service department is horrible. I have a 2013 fiat 500, The car has an issue with loss of power when accelerating."
  • "The side mirrors shake, the rear hatch creaks which is signs of shoddy build quality."
  • "They said fiat has engine problem. but they still sell it. My fiat stopped on highway many times, its horrible experience."
  • "Unfortunately while the 500X is a very good looking car it does not have the guts to back up its looks."

Staff and Sales Experience

Pros:

  • "Mike from westbury fiat was super helpful in ordering my Gulia Quadrifolgio Alfa Romeo."
  • "My salesman Vinny was very knowledgeable and generally passionate about the driving experience."
  • "Really nice Service from both the salesmen Helping me look for a car that suits me best to the receptionist that welcomed me as i walked in helping me through with my questions with professionalism."
  • "Our salesman Sean James was knowledgeable, honest and courteous."
  • "Sean James, sales professional, is a true professional, not only knowledgeable and extremely helpful, he was a pleasure to do business with."

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