Address: 928 Jericho Turnpike, Westbury, NY 11590, USA
Phone: +15168745512
Rating: 3.7
based on 86 reviews.
Customer Service
Pros:
"Had a great experience with servicing my Fiat."
"This is the second car we purchased from Fiat of Westbury and could not be happier with our experience."
"They're well-prepared and all the paperwork was taken care of in advance so taking delivery of the car was very easy and it was a great experience!"
"What a fantastic experience working with Matt Labate, Mike the GM, and Matt the business manager."
"Thank you Carlo, Mike and the team at Westbury Fiat/Alfa!"
"Carlo Maltempi went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles and very customer friendly."
"Debra, Cammy, and Matthew were the best car sales people I have ever worked with."
Cons:
"Horrible service!! My friend and I has been searching to buy and lease a new car and we live hours away and been calling about there lease prices and promo and so far as i know, no one has called me nor him back."
"I had a hard time reaching anyone who could give me information about the car for almost two weeks and was super frustrated."
"This is the WORST fiat dealer around... they're completely RACIST and aren't afraid to show it."
"Waited a month for an appointment with a Fiat specialist... Emails and voice mails go unanswered."
"Horrendous service experience. No such thing as VIP service!"
"Called for a service. Was told we are not taking cars that are not purchased from our company."
"HORRIBLE SERVICE AND KNOW ONE SHOULD COME HERE TO PURCHASE A CAR."
Pricing and Fees
Pros:
"They worked with me and got me the best price for the Fiat and for my trade in."
"Bought a used Ford from their used department and the buying experience was nice and easy."
"Oil change and 23 point inspection done in half hour and at a very reasonable price."
"This dealership was nothing short of Excellent. Customer service excellent, professional, honest, more then fair, and a pleasure to deal with."
Cons:
"Again the original price was $6780 and the salesman charged an extra $1000 for reasons that made zero senses."
"They took 500$ from me and told me car is ready and when i went there they told me they dnt hv the car i wanted."
"Loved the car, probably would have considered buying until the fees that I learned about on the way out."
"Beware people they add lots of fee that makes no sense & when you question it they get super upset & offended like they were the one buying the car for you."
"They had a good price however they did not want to make a deal on my trade in based on false information on car fax."
Vehicle Quality
Pros:
"Nothing but positive things to say, my little hatchback is running strong after a few tough years in the city!"
"I love my car. Am happy with the new transmission and the knowledge that my used car should last a good long while."
Cons:
"The rear back up camera is useless at night with a dark, grainy picture and the driver power seat stopped working around 9000 miles."
"There service department is horrible. I have a 2013 fiat 500, The car has an issue with loss of power when accelerating."
"The side mirrors shake, the rear hatch creaks which is signs of shoddy build quality."
"They said fiat has engine problem. but they still sell it. My fiat stopped on highway many times, its horrible experience."
"Unfortunately while the 500X is a very good looking car it does not have the guts to back up its looks."
Staff and Sales Experience
Pros:
"Mike from westbury fiat was super helpful in ordering my Gulia Quadrifolgio Alfa Romeo."
"My salesman Vinny was very knowledgeable and generally passionate about the driving experience."
"Really nice Service from both the salesmen Helping me look for a car that suits me best to the receptionist that welcomed me as i walked in helping me through with my questions with professionalism."
"Our salesman Sean James was knowledgeable, honest and courteous."
"Sean James, sales professional, is a true professional, not only knowledgeable and extremely helpful, he was a pleasure to do business with."