Wingstop Reviews Summary

Service

Pros:

• "The young man working the register was nice and friendly."
• "This location has improved so much thanks to Shadae! She is awesome!"
• "The staff is always friendly and helpful."

Cons:

• "I stood inside the store for 20 minutes waiting to place an order, the girl taking the order was in the back unpacking boxes and refused to acknowledge customers entering the store."
• "So disrespectful staff, all of them."
• "Always slow and unprofessional."
• "Horrible customer service, they had a high schooler on the register that didn’t look like she knew what she was doing."
• "Some of the employees have attitude problems."
• "Horrible customer service."
• "The workers are rude like tf did I do to you and they are lazy."

Food Quality

Pros:

• "Food was good though."
• "food was amazing and the girl who was working the front really helped me out when there was an issue with my delivery."
• "The wings here are great."
• "The food (tenders & boneless wings) were HOT & FRESH."
• "The food is delicious we tend to get the same thing every time lol wingstop has the best mango habanero."
• "The boneless mango habanero was so tasty."
• "I had lemon pepper chicken it taste like god cooked it himself. I LOVED IT and the cheese fries were amazing as well."

Cons:

• "Who ever made my wings, drenched the wings in butter, when wing stop lemon pepper and lousiana rub are DRY RUB WINGS."
• "The wings were very undercooked although I requested them extra well done."
• "The wings smelled like they were fished from the sea. Fishy, tasteless and dry."
• "The chicken is overcooked to the point that the meat is hard and inedible."
• "This was the first time and will be the last. I ordered the garlic parmesan and lemon pepper wings. The entire order was soaked in grease."
• "The food is horrible here the chicken wasn't cooked all the way and the French fries oboy were they dark brown."
• "Wings were dry and overcooked."

Ordering and Wait Time

Pros:

• "However we did order our food online when we did reach our food was ready."
• "If you order online the wait is even more because staff os extremely busy and taken care of orders with precautions (extra care and safety)."
• "I will definitely order from here again it’s something about them fries though that make me want the whole bag now lol."

Cons:

• "I waited 45 minutes for ONLY 6 FLATS, VEGGIE STICKS, AND A ROLL!!"
• "They dont do refunds cause they never have the orders ready in time."
• "I placed an online order got there at the time the app said it would be ready and was told it would take another 15 min after app said it was ready."
• "I ordered my food at 9:45 it’s now 11:45 same day."
• "The waiting time is criminal and the staff never apologizes."
• "They took an HOUR to make 20 wings and didn’t give one sauce."
• "The service was horrible. I ordered my food and nearly had to wait almost 2 hrs."

Cleanliness and Management

Pros:

• "WS: I can give you extra wings?"

Cons:

• "To top it off, they have so many bees on the counter. Yuck."
• "It’s a small spot, so if you’re driving by and not paying attention, you’ll miss it."
• "Store is so bad and sad there really no manager there but there is one but he just sit in the back all day."
• "Also, the doorway...really, that's an issue waiting to happen."
• "The quality of the food is NOT equal to the other franchises...greasy chicken, rolls that just don't have the fresh, fries that look like they sat since the previous evening."
• "The soda machine needs to be cleaned it was just uncomfortable vibe to go in there."
• "This location was unorganized and wasn't very clean."