Applebee's Grill + Bar Reviews Summary

Category: Restaurant

Address: 1323 US-22, Phillipsburg, NJ 08865, USA

Phone: +19084548000

Rating: 4.1
based on 134 reviews.

Service

Pros:

  • "Our server was prompt and friendly."
  • "The Waitsress Was So Friendly And On Time With Extra Demands!"
  • "Everyone tonight who greeted us were friendly & courteous."
  • "Staff was great always at your service and very helpful."
  • "The service is exceptional always the same."
  • "The servers were attentive, the food was cooked wonderfully, and the price was right."
  • "Service and staff were outstanding. Food was terrific, Stacy, our server was fantastic. Great experience."

Cons:

  • "Do not get the boneless wing appetizer during the evening, I think they may have shorter staff and less TLC to the food."
  • "This restaurant is poorly managed."
  • "But what really infuriated me was our server. I didn’t get her name but she was an older woman with a disgruntled attitude."
  • "Service was slow and food was bad. Quesadilla was the worst I ever had, skimpy and no taste."
  • "Waitress had a bad attuide and was not happy with the tip."
  • "Absolutely abysmal service. Didn't get items we asked for."
  • "While the food was decent and came in a quick and timely manner, my party's waitress was very rude and impatient with us."

Food Quality

Pros:

  • "Good tasting food."
  • "Our food came quickly and was good."
  • "It was great my mom and my brother had steak I had chicken alfredo very very good."
  • "The food was great and cooked perfect!"
  • "Great food at great prices."
  • "The food was delicious and the service was excellent."
  • "Both servings were ample (we could not finish our orders) and flavorful."

Cons:

  • "Got the all you can eat boneless wings. Though tasty, I felt the breading was quite excessive."
  • "The food was cold and unappetizing."
  • "The 4 cheese Mac and Cheese with Honey Pepper Chicken was the worst part. The pasta was undercooked and still quite firm."
  • "Food was not that gr8. The boneless wings were hard and only garlic on it (and a lot of it) and no parmesan."
  • "Bone in wings were absolutely terrible."
  • "The beer cheese was very runny with my pretzels. It was more liquid than anything and the pretzels were very greasy."
  • "The food wasn't tasteful. The servings weren't what we expected. Meaning small on the meat part."

Management and Staff

Pros:

  • "The store is clean and well-kept and management along with the staff are very attentive to their customers."
  • "I was really impressed with the service and overall experience."
  • "Great food, friendly staff and a clean dining room."
  • "The manager on duty listened to my concern and made a customer friendly adjustment without unreasonable haggle."
  • "Management is always on top of things and make sure your needs are being met and that food is good."
  • "The staff was great and the outdoor seating is clean and comfortable."
  • "Friendly and helpful staff."

Cons:

  • "This restaurant is poorly managed. We were rudely asked to switch tables by the manager."
  • "Long after covid as been declared over by our president this institution still makes you wait outside."
  • "Never again Applebee's."
  • "Blame management as well. Stay away from Phillipsburg Applebee's, They are not organized."
  • "Bob has no clue. This place is just really mismanaged."
  • "Staff didn't want to be bothered with customers."
  • "horrible service, cara the hostess was rude and basically ignored us at the entrance."

Ambiance and Cleanliness

Pros:

  • "I love the atmosphere, it's always clean, & the service is great."
  • "HALF PRICE APPS ROCKS!"
  • "The restaurant was clean."
  • "We all left very happy."
  • "The atmosphere of Applebees is family friendly, and it's not so loud."
  • "Applebees has a very neat atmosphere, with pictures, and memorabilia from the local sports teams they support which speaks volumes to their community support!"
  • "Place was clean, service was good."

Cons:

  • "Got charged for something we didn't order."
  • "But what really infuriated me was our server. I didn’t get her name but she was an older woman with a disgruntled attitude."
  • "Servers took their breaks and ate dinner in plain view at the reception desk near the entrance."
  • "After waiting 20 minutes for a table, we had to wait another 15 minutes for a server to greet us and take a drink order."
  • "The food and service was good, except for this one heavy set woman with blonde and black hair; kept coughing without covering her mouth."
  • "Joann is an absolute peach and greeted us the second we arrived. What is giving the low stars is the waitstaff acting like they are 12 years old."
  • "Was waiting for a while one guy was there before us he left 10 minutes later we left due to there was no one to assist us."

Thanks! Your review is awaiting moderation.