"The Waitsress Was So Friendly And On Time With Extra Demands!"
"Everyone tonight who greeted us were friendly & courteous."
"Staff was great always at your service and very helpful."
"The service is exceptional always the same."
"The servers were attentive, the food was cooked wonderfully, and the price was right."
"Service and staff were outstanding. Food was terrific, Stacy, our server was fantastic. Great experience."
Cons:
"Do not get the boneless wing appetizer during the evening, I think they may have shorter staff and less TLC to the food."
"This restaurant is poorly managed."
"But what really infuriated me was our server. I didn’t get her name but she was an older woman with a disgruntled attitude."
"Service was slow and food was bad. Quesadilla was the worst I ever had, skimpy and no taste."
"Waitress had a bad attuide and was not happy with the tip."
"Absolutely abysmal service. Didn't get items we asked for."
"While the food was decent and came in a quick and timely manner, my party's waitress was very rude and impatient with us."
Food Quality
Pros:
"Good tasting food."
"Our food came quickly and was good."
"It was great my mom and my brother had steak I had chicken alfredo very very good."
"The food was great and cooked perfect!"
"Great food at great prices."
"The food was delicious and the service was excellent."
"Both servings were ample (we could not finish our orders) and flavorful."
Cons:
"Got the all you can eat boneless wings. Though tasty, I felt the breading was quite excessive."
"The food was cold and unappetizing."
"The 4 cheese Mac and Cheese with Honey Pepper Chicken was the worst part. The pasta was undercooked and still quite firm."
"Food was not that gr8. The boneless wings were hard and only garlic on it (and a lot of it) and no parmesan."
"Bone in wings were absolutely terrible."
"The beer cheese was very runny with my pretzels. It was more liquid than anything and the pretzels were very greasy."
"The food wasn't tasteful. The servings weren't what we expected. Meaning small on the meat part."
Management and Staff
Pros:
"The store is clean and well-kept and management along with the staff are very attentive to their customers."
"I was really impressed with the service and overall experience."
"Great food, friendly staff and a clean dining room."
"The manager on duty listened to my concern and made a customer friendly adjustment without unreasonable haggle."
"Management is always on top of things and make sure your needs are being met and that food is good."
"The staff was great and the outdoor seating is clean and comfortable."
"Friendly and helpful staff."
Cons:
"This restaurant is poorly managed. We were rudely asked to switch tables by the manager."
"Long after covid as been declared over by our president this institution still makes you wait outside."
"Never again Applebee's."
"Blame management as well. Stay away from Phillipsburg Applebee's, They are not organized."
"Bob has no clue. This place is just really mismanaged."
"Staff didn't want to be bothered with customers."
"horrible service, cara the hostess was rude and basically ignored us at the entrance."
Ambiance and Cleanliness
Pros:
"I love the atmosphere, it's always clean, & the service is great."
"HALF PRICE APPS ROCKS!"
"The restaurant was clean."
"We all left very happy."
"The atmosphere of Applebees is family friendly, and it's not so loud."
"Applebees has a very neat atmosphere, with pictures, and memorabilia from the local sports teams they support which speaks volumes to their community support!"
"Place was clean, service was good."
Cons:
"Got charged for something we didn't order."
"But what really infuriated me was our server. I didn’t get her name but she was an older woman with a disgruntled attitude."
"Servers took their breaks and ate dinner in plain view at the reception desk near the entrance."
"After waiting 20 minutes for a table, we had to wait another 15 minutes for a server to greet us and take a drink order."
"The food and service was good, except for this one heavy set woman with blonde and black hair; kept coughing without covering her mouth."
"Joann is an absolute peach and greeted us the second we arrived. What is giving the low stars is the waitstaff acting like they are 12 years old."
"Was waiting for a while one guy was there before us he left 10 minutes later we left due to there was no one to assist us."